Under the Approved Counselling Scheme over 6,600 applications for counselling were received and approximately 20,000 counselling hours were approved for victims of crime. $1.6 million was paid to counsellors to provide this counselling.

In 2000/2001 the Tribunal received over 6,000 applications for compensation. 10,833 claims for compensation were determined in 2000/2001 with over $88 million paid out by the Tribunal.

The Victims Compensation Amendment Act 2000 commenced on 14 July 2000. Amongst other amendments, this Act changed the name of the Victims Compensation Act 1996 to the Victims Support and Rehabilitation Act 1996. Education forums on these changes were conducted for solicitors, government and non-government agencies by Victims Services throughout NSW.

$3.5 million was recovered from convicted offenders. Over 3,500 provisional orders were issued to convicted offenders and about 1,500 matters were listed for hearing.

The Victims of Crime Bureau runs a 24 hour Victim Support Line in partnership with Mission Australia which assists in the provision of information, support and referral services to victims of crime. During 2000/2001 the line received over 10,000 victim and victim related calls.

The Victims of Crime website was released on-line on 2 April 2001. The website was developed by the NSW Victims Advisory Board and the Victims of Crime Interagency and provides information about a wide range of subjects such as police investigations and court processes; counselling and support services; obtaining legal redress and compensation; domestic violence and sexual assault; obtaining protection from offenders and victims rights

An information package entitled Submissions Concerning Offenders in Custody was produced by the Victims of Crime Bureau in consultation with the Department of Corrective Services. The package assists victims who may wish to make submissions to the Parole Board in relation to the proposed release of an offender.

The Families and Friends of Missing Persons Unit (FFMPU) was established within the Victims of Crime Bureau. The Unit has now convened an Interagency Forum across government and non-government agencies which meets quarterly. The Forum has linked agencies to improve service delivery to families and friends of missing persons. Funding from the FFMPU was provided to Mission Australia for the provision of a state-wide telephone support and counselling service for families and friends of missing persons. Project funding has also been provided to three non-government agencies to enhance service delivery.