Appendix 12 - Guarantee of Service

The Attorney General’s Department comprises 39 business units grouped into eight program areas.

The Department’s Corporate Plan provides an overview of client service objectives and outcomes by program areas. Key performance indicators including accountability measures are incorporated into business unit plans and Guarantees of Service.

Guarantees of Service are produced by all relevant business units. The Department will continue to review its service standards, including Guarantees of Service, regularly.

Code of Conduct

The Attorney General’s Department has a Code of Conduct which was revised in March 1977. No changes have been made to the Code this year. Copies of the Code can be obtained from the State Library or the Department’s Community Relations Division.