The Protective Commissioner provides financial management services for people who are unable to manage their own affairs due to disability. More about OPC Management >>

The Protective Commissioner also provides authorisation and direction for people who have been appointed to privately manage the financial affairs of individuals who are not able to manage their own affairs due to disability. More about Private Management >>

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News


What’s happening with the changes to OPC’s service?
IPART review of OPC fees - submissions invited


What’s happening with the changes to OPC’s service?

As you would be aware from our previous emails and newsletters OPC is making changes to the way it provides services to its clients.

We are delighted to advise readers that on the 28 May 2008 the Director General of the Attorney General’s Department gave formal approval for us to proceed with our planned changes.

We anticipate that we will be able to roll out the new service delivery teams by the end of August 2008. We appreciate your patience with our current structure while we wait to implement the proposed changes.

It is important that we implement these changes with careful planning and consideration to processes, resources and the impact on our clients. As part of our planning process we are running a pilot team, which reflects our future service model for clients who have complex needs. This is a small group specifically selected due to the complexity of their estate and the level of communication required. We began our pilot on the 28 April and to date feedback from clients and service providers has been positive.

These are our first small steps in what will be a major change to the way in which we provide service to our clients. Over the coming months we will be providing our clients and key stakeholders with more detailed information about how they will relate to the OPC in the new structure. We look forward to providing you with more information as we move towards August.


IPART review of OPC fees - submissions invited

In October 2003 OPC’s fees changed following a review by The Independent Pricing and Regulatory Tribunal (IPART). IPART also recommended a further review of our fees after five years in 2008.

As part of its 2008 review IPART is undertaking a wide public consultation and is seeking submissions to their enquiry. To assist people wishing to make a submission they have developed an issues paper. OPC has also prepared a submission. Both these documents are available on the IPART website at www.ipart.nsw.gov.au

Submissions close on the 16th July 2008.

I encourage you to consider making a submission to this important inquiry.


Privacy
If OPC has collected personal information about you, you have the right under privacy laws to find out why we are collecting this information, if it is compulsory and what we are going to do with it. You also have rights to access and correct any information held about you. To find out more contact us on (02) 8688 2600 and ask to speak to the privacy contact officer. If you need an interpreter, call 131450
For more information go to Privacy NSW.