Sydney
Referred: 8
Unable to contact: 2
Declined: 0
Not interviewed: 1
Did not mediate: 0
Interviewed: 5
Total % Interviewed by Region: 6.6
Northern
Referred: 45
Unable to contact: 6
Declined: 1
Not interviewed: 1
Did not mediate: 1
Interviewed: 36
Total % Interviewed by Region: 47.4
Western
Referred: 22
Unable to contact: 1
Declined: 0
Not interviewed: 0
Did not mediate: 5
Interviewed: 16
Total % Interviewed by Region: 21.1
Southern
Referred: 31
Unable to contact: 8
Declined: 0
Not interviewed: 1
Did not mediate: 3
Interviewed: 19
Total % Interviewed by Region: 25
Total
Referred: 106
Unable to contact: 17
Declined: 1
Not interviewed: 3
Did not mediate: 9
Interviewed: 76

Figure 3.1: Percentage of participants reporting that an APVO or ADVO was involved in their dispute

Neither: 60.5%
APVO: 31.6%
ADVO: 7.9%

Figure 3.2 Percentage of participants reporting that they felt there was a choice in attending mediation

Yes: 85.5%
No: 7.9%
Unsure: 6.6%

Figure 3.3: Percentage of participants reporting they had enough information prior to attending the mediation

Yes: 63.2%
No: 28.9%
Unsure: 9.4%

Figure 3.4: Percentage of participants reporting they understood what was going to happen in the mediation

Yes: 77.6%
No: 13.2%
Unsure: 9.2%

Figure 3.5: Percentage of participants reporting they were made aware they could stop the mediation

Yes: 62.6%
No: 28%
Unsure: 9.4%

Figure 3.6: Participants’ responses to the duration between contact from CJC and the mediation session

Satisfactory: 75%
Too long: 18.4%
Unsure: 6.6%

Figure 3.7: Percentage of participants reporting they felt there was enough time to deal with the issues during the mediation

Yes: 76.3%
No: 21.1%
Unsure: 2.6%

Figure 3.8: Percentage of participants who reported they felt pressured to make an agreement during mediation

Yes: 26.3%
No: 72.4%
Unsure: 1.3%

Figure 3.9: Percentage of responses on the source of pressure to make agreement

Mediators: 7 responses
Time: 5 responses
Other: 2 responses

Figure 3.10: Percentage of participants reporting they felt the mediators favoured one party’s point of view

Yes: 14.5%
No: 81.6%
Unsure: 3.9%

Figure 3.11: Percentage of participants reporting they felt the mediator understood their concerns

Yes: 84.3%
No: 6.5%
Unsure: 9.2%

Figure 3.12: Percentage of participants reporting they felt the mediators allowed them to have their say during the mediation

Yes: 86.8%
No: 9.2%
Unsure: 4%

Figure 3.13: Mediation outcomes reported by participants

Agreement: 75%
No agreement: 9.2%
Partial agreement: 14.5%

Figure 3.14: Percentage of participants reporting satisfaction with the mediation outcome

Yes: 59.2%
No: 19.7%
Partially: 17.1%
Unsure/too early: 3.9%

Figure 3.15: Mediation outcome and satisfaction

Reached agreement
Satisfied: 38
Not satisfied: 8
Unsure/too early: 2
Partially satisfied: 9
Reached partial agreement
Satisfied: 6
Not satisfied: 1
Unsure/too early: 1
Partially satisfied: 3
Did not reach agreement
Satisfied: 0
Not satisfied: 4
Unsure/too early: 0
Partially satisfied: 3

Figure 3.16: Mediation outcome and relationship between parties

With neighbour
Agreement: 26
Partial agreement: 2
No agreement: 4
With family
Agreement: 14
Partial agreement: 9
No agreement: 0
With commercial/business
Agreement: 5
Partial agreement: 0
No agreement: 2
With work
Agreement: 4
Partial agreement: 0
No agreement: 0
With social
Agreement: 8
Partial agreement: 0
No agreement: 1

Figure 3.17: Mediation outcome where an APVO or ADVO was involved in the dispute

Agreement
APVO: 22
ADVO: 3
Neither: 32
Partial agreement
APVO: 2
ADVO: 3
Neither: 5
No agreement
APVO: 0
ADVO: 0
Neither: 6

Figure 3.18: Satisfaction with outcome where an APVO and ADVO was involved in the dispute

Respondent satisfied
APVO: 14
ADVO: 4
Neither: 27
Respondent not satisfied
APVO: 5
ADVO: 0
Neither: 8
Respondent unsure/too early
APVO: 1
ADVO: 0
Neither: 2
Respondent partially satisfied
APVO: 4
ADVO: 2
Neither: 9

Figure 3.19: Participant responses to the impact that mediation had on their situation

Improved: 76.3%
No difference: 10.5%
Worsened: 7.9%
Unsure/too early: 5.3%

Figure 3.20: Percentage of participants reporting they would use CJCs again

Yes: 85.6%
No: 5.4%
Unsure: 8%