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Where am I now? Lawlink > Law Reform Commission > Publications > Report 90 (1999) - Review of the Community Services (Complaints, Appeals and Monitoring) Act 1993 (NSW)

Report 90 (1999) - Review of the Community Services (Complaints, Appeals and Monitoring) Act 1993 (NSW)


Contents

Terms of reference
Participants
Glossary
List of recommendations
 
1. INTRODUCTION
TERMS OF REFERENCE
BACKGROUND TO THE REVIEW
ISSUES PAPER 15
REFERENCE GROUP
PUBLIC CONSULTATIONS
Submissions
Public seminars
      Sydney seminars
      Regional seminars
Focus groups
      Juliet London Research and Consultancy
      Moxon, Green and Associates
      NSW State Network of Young People in Care
Community Visitor Survey
Visits to institutions for people with disabilities
ACKNOWLEDGEMENT
STRUCTURE OF THIS REPORT
 
2. OBJECTS AND PRINCIPLES OF CAMA
LEGISLATIVE FRAMEWORK
CAMA bodies
Support for CAMA
OBJECTS
Current law
Are the current objects appropriate?
      Balancing individual focus and systemic measures
      Community Visitor Scheme
      Consistency between objects in CAMA and the ADT Act
      Suggested objects clause
The Commission’s view
PRINCIPLES
Best interests
      Approach taken in other jurisdictions
      The Commission’s view
Are the existing principles appropriate?
      Suggested amendments
      The Commission’s view
SECTION 5
Effect of section 5
Inconsistency with s 64 of the ADT Act
Submissions
The Commission’s view
Review of CAMA
 
3. COMMUNITY SERVICES COMMISSION
INTRODUCTION
SUPPORT FOR THE CSC
INDEPENDENCE OF THE CSC
Independence of the Commissioner
Rationale for the current accountability mechanism
Alternative mechanisms of accountability
      A Parliamentary Joint Committee
Appointment of the Commissioner
Term of appointment and re-appointment
Termination of appointment
FUNCTIONS OF THE CSC
Current functions of the CSC
Exercising the CSC’s functions
Other potential functions for the CSC
      Facilitating improved relations for the benefit of consumers
      Administration of funding to advocacy programs
COMPLAINTS HANDLING
When can a complaint be made?
Standing
Procedures for withdrawing complaints
Procedures for dealing with complaints
      Streamlining complaints-handling provisions
      Notifying the service provider of the complaint
      Timeframes for assessment
      Written notice of a complaint by the CSC
      Alternative dispute resolution
Protection of complainants from retributive action
Protected Disclosures Act 1994 (NSW)
What decisions of the CSC should be reviewable?
Reasons for decisions
Notification of appeal rights
MONITORING AND INQUIRY
Current monitoring power
Should the monitoring power be broadened?
      Reviewing and monitoring deaths of people with a disability in care
      Monitoring compliance with service standards
REVIEW
Current review power
How effective is the review power?
Potential overlap with the role of the Children’s Guardian
Should the review power be amended?
      Jurisdictional gaps
      Guidelines for assessing and declining applications for review
EDUCATION AND DEVELOPMENT
Community awareness of CAMA
JURISDICTION
Current jurisdiction of the CSC
Should the CSC’s jurisdiction be extended?
      Populations which should not be included in the CSC’s jurisdiction
      Populations which should be included in the CSC’s jurisdiction
Child protection duties and functions
Time limit on jurisdiction
POWERS OF THE CSC
Current powers of the CSC
      Limitations on the powers
      Enforcing the CSC powers
Should the powers of the CSC be extended?
      Limitations on CSC powers
      Broaden search and entry powers to cover all CSC functions
      Requiring production of documents and information
      Referral to service providers
ENFORCEMENT OF CSC RECOMMENDATIONS
      Requiring service providers to provide information
RESOURCES
 
4. COMMUNITY VISITOR SCHEME
OVERVIEW OF THE COMMUNITY VISITOR SCHEME
OTHER COMMUNITY VISITOR SCHEMES
SUPPORT FOR THE COMMUNITY VISITOR SCHEME
APPOINTMENT OF COMMUNITY VISITORS
Current process for appointment
Should the process be changed?
Terms of appointment and re-appointment
Termination of appointment
SKILLS AND QUALIFICATIONS
Current skills and qualifications
Do Community Visitors require any other skills and qualifications?
Exclusion of DOCS and ADD employees from appointment as Community Visitors
FUNCTIONS OF COMMUNITY VISITORS
Functions and powers to be outlined in CAMA
Current functions of Community Visitors
Are Community Visitors’ current functions appropriate?
FREQUENCY OF VISITS
How often are services currently visited?
Should services be visited more frequently?
JURISDICTION
Visitors’ current jurisdiction
Should the jurisdiction be extended?
TRAINING
Current training
Is there a need for further training?
      Training on cultural issues
      Training on communication with children and young people
MONITORING AND SUPERVISION OF COMMUNITY VISITORS
Current monitoring
Is there a need for further monitoring?
POWERS OF COMMUNITY VISITORS
Power of entry without notice
A RIGHT FOR RESIDENTS TO SEE A COMMUNITY VISITOR
RESOURCES
 
5. COMMUNITY SERVICES DIVISION OF THE ADT
EFFECT OF THE NEW ADT
Merits review
Structure of the Tribunal
INDEPENDENCE OF THE CS DIVISION
Impact of the new ADT on the independence of the CS Division
CONSTITUTION OF THE TRIBUNAL
CS Division
Selection for appointment
Qualifications for assignment to the CS Division
      Knowledge of disability issues
      Knowledge of issues affecting children and young persons
      Membership should be more diverse
Conflict of interest
Terms of appointment
      The practice in other jurisdictions
      Should members be appointed until retirement age?
      What is an appropriate fixed term?
      The Commission’s view
Termination of appointment
PRINCIPLES FOR THE REVIEW OF DECISIONS
What decisions should be reviewable?
What decisions should not be reviewable?
      Funding decisions
      Decisions to grant funding to particular programs
      Decisions to grant funding to specific individuals or organisations
      Decisions not to renew funding
      Decisions to withdraw funding
Decisions by non-government agencies
      Ensuring accountability of decisions made by contractors
      Submissions
      The Commission’s view
Should decisions which are not based on statute be reviewable?
      The Commission’s view
CURRENT JURISDICTION OF THE CS DIVISION
Decisions under child protection legislation
      Custody and guardianship decisions
      Licensing of child care services, residential services and fostering authorities
      Decisions to exclude a person from a children’s service
      Decisions to impose conditions on an authorised carer
      Decisions relating to the employment of children
Decisions made under the Adoption of Children Act 1965
      Decisions to grant approvals
      Decisions relating to the approval of applicants as suitable to adopt
      Assignment to the CS Division
Decisions made by the CSC
      Decisions beyond its powers
      Decisions of the CSC when dealing with a complaint
      Decisions not to implement CSC recommendations following a complaint
      The Commission’s view
      Appeals from CSC recommendations arising out of a review or inquiry
      The Commission’s view
Decisions under the Disability Services Act 1993 (NSW)
      Current law
      Major issues
      Decisions made by the Disability Services Quality
      Assurance Council (DisQAC)
      Decisions to impose sanctions
      Other suggestions
Decisions made pursuant to the Youth and Community Services Act 1973
Reasons for decisions
      Requirements under CAMA
      Requirements under the ADT Act
      Information about rights and obligations inadequate
      Exceptions under CAMA
Mandatory notification of appeal rights
STANDING
The standing provision under CAMA
      Genuine concern
      Unjustifiably interfering
      Next friend
Submissions
The Commission’s view
PROCEDURE
Procedure of the CSAT
Procedure under the ADT Act
      Commitment to flexibility and informality
      Procedures may differ between Divisions
      Rule Committee
      Conduct of proceedings
      Pre-hearing procedures
      Should procedural issues be determined by a legal member sitting alone?
      Late applications
Parties to proceedings
Representative actions
      Representative action procedure under CAMA
      The Commission’s report on the Anti-Discrimination Act 1977
Alternative dispute resolution
Power to decline to hear an application
Power to make recommendations
Representation
      Guardian ad litem
Publication of names
Costs
      Duplication of provisions
      Criteria to determine “special circumstances”
REVIEW STRUCTURE
Internal review
Appeals to the Appeal Panel of the ADT
Appeals to the Supreme Court
GOVERNMENT POLICY
Appropriateness of s 64
Inconsistency with s 5 of CAMA
 
6. COMMUNITY SERVICES REVIEW COUNCIL
BACKGROUND
WHAT IS THE REVIEW COUNCIL?
Composition of the Review Council
Functions of the Review Council
OPERATION OF THE REVIEW COUNCIL
Limitations on its effectiveness
Do the Review Council’s functions overlap or duplicate the functions of other bodies?
      Community Welfare Advisory Committee
      Disability Council of NSW
SUBMISSIONS
THE COMMISSION’S VIEW
Expert advisory committee
Inter-agency forum
 
APPENDICES
APPENDIX A: Reference Group Members
APPENDIX B: Submissions
 
TABLE OF LEGISLATION
TABLE OF CASES
SELECT BIBLIOGRAPHY


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