R2
Please return the completed questionnaire in the envelope provided, to Reply Paid 1013 Keys Young PO Box 252 Milsons Point NSW 2061	Instructions The questionnaire relates to a complaint that was finalised in the Equal Opportunity Tribunal between July 1994 and June 1995. (If you were involved with more than one complaint finalised in that period, please answer in relation to the last relevant complaint that you dealt with.) Mostly you just need to tick the box(es) that apply to you.

ANTI-DISCRIMINATION BOARD:

Questions 2 to 6 are about the Anti-Discrimination Board.

2	Below is a list of statements about the Anti-Discrimination Board. How strongly do you agree or disagree with each statement? (Please tick one box for each item)
a	The complaint against me/our organisation was handled fairly by the Anti-Discrimination Board Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	It took too long for the Board to deal with this matter Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	The staff whom I (we) dealt with at the Board were generally courteous and helpful Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	I (we) found the procedures at the Board quite difficult to follow Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	I felt that the Board was biased against me/our organisation Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The Board kept me/us clearly informed about what was happening with this complaint Strongly agree  Agree  Not sure  Disagree  Strongly disagree
g	The Anti-Discrimination Board should have contacted us sooner about this matter Strongly agree  Agree  Not sure  Disagree  Strongly disagree

.

3	Did you (or someone else from your organisation) at any stage attend a "conciliation conference" which involved staff of the Anti-Discrimination Board and the person who had made the complaint?
1 	Yes (Please answer all questions)
2 	No (Please go to question 7)
3 	Not sure (Please go to question 7)

.

4	How clearly did the Board explain to you (or your organisation) the purpose of the conciliation conference?
1 	Very clearly
2 	Fairly clearly
3 	Not very clearly
4 	Not clearly at all
5 	Not sure

.

5	Did you or your organisation have a lawyer present at the conciliation conference?
1 	Yes
2 	No

.

6	How strongly do you agree or disagree with each of the following statements? (Please tick one box for each item)
a	At the conciliation conference I (we) had a reasonable chance to say what I (we) wanted to say  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	I (we) understood clearly what was happening during the conciliation conference  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	The conciliation conference helped to clarify the issues between me (us) and the other side  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	I felt that the conciliatot put pressure on me (us) to agree to a settlement  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	After the conciliation conference I (we) had a better understanding of how the Anti-Discrimination laws related to this situation  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The conciliation conference helped me/us make decisions about how to deal with this matter  Strongly agree  Agree  Not sure  Disagree  Strongly disagree

THE EQUAL OPPORTUNITY TRIBUNAL:

After being considered by the Anti-Discrimination Board this complaint then went to the Equal Opportunity Tribunal. Questions 7 to 11 are about the Equal Opportunity Tribunal.

7a	Did you have a lawyer to represent you (your organisation) in the proceedings in the Equal Opportunity Tribunal?
1 	Yes
2 	No
3 	Not sure
7b	IF NO Would it have been better to have a lawyer?

.

8	In what way was this matter finalised at the Tribunal? (Tick one box)
1 	The Tribunal held a hearing and gave a decision (judgement)
2 	The complaint was dismissed without a full hearing
3 	A settlement was agreed between you (your organisation) and the other side
4 	The other side withdrew the complaint
5 	Other (Specify _________________________________)
6 	Not sure

.

9	This is a set of statements about the Equal Opportunity Tribunal. Please indicate how strongly you agree or disagree with each statement (Please tick one box for each item)
a	The process at the Equal Opportunity Tribunal was simple and easy to understand Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	From the time this complaint went to the Tribunal until it was finalised, the staff of the Tribunal kept me (us) clearly informed about what was happening Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	It cost me (us) a lot of money to go to the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	The Tribunal provided opportunities for this matter to be settled without going to a full hearing Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	This complaint was handled fairly by the Equal Opportunity Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The $40,000 limit on damages at the Tribunal is too low Strongly agree  Agree  Not sure  Disagree  Strongly disagree
g	It took too long for this matter to be dealt with at the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
h	It was worthwhile from my/our point of view that this matter went to the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree

.

10	In your opinion, which one of the following best describes the final outcome of this complaint, after it had gone to the Tribunal ? (Please tick one only)
1 	I (our organisation) was successful / the outcome was in our favour
2 	The other side was successful / the outcome was in their favour
3 	There was a compromise between me (our organisation) and the other side
4 	There was no clear outcome
5 	Other (specify ________________________________ )
6 	Not sure

.

11a	Overall, how satisfied were you with the final outcome of this complaint going to the Equal Opportunity Tribunal? (Tick one only)
1 	Very satisfied (Go to question 12)
2 	Fairly satisfied (Go to question 12)
3 	Fairly dissatisfied
4 	Very dissatisfied
5 	Not sure
11b	If NOT satisfied Why was that?

FINAL QUESTIONS:

12	Are there any particular changes you would like to see made:
	In the way the Anti-Discrimination Board operates? In the way the Equal Opportunity Tribunal operates?

..

13	Have you / your organisation made any changes in the way you do things - eg in the way your business is run - as a result of this complaint, or of other complaints made to the Anti-Discrimination Board or Equal Opportunity Tribunal? (Please comment briefly)

.

14	Do you have any other comments on your experience with the Anti-Discrimination Board or the Equal Opportunity Tribunal?

Many thanks for your help.