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Please return the completed questionnaire in the envelope provided, to Reply Paid 1013 Keys Young PO Box 252 Milsons Point NSW 2061	Instructions The questionnaire relates to a matter that was finalised in the Equal Opportunity Tribunal between July 1994 and June 1995. Mostly you just need to tick the box(es) that apply to you.

ANTI-DISCRIMINATION BOARD:

Questions 2 to 8 are about the Anti-Discrimination Board.

2	This question contains a set of statements about the Anti-Discrimination Board. How strongly do you agree or disagree with each statement? (Please tick one box for each item)
a	My complaint was handled fairly by the Anti-Discrimination Board Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	It took too long for the Board to deal with this matter Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	The staff I dealt with at the Board were generally courteous and helpful Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	I found the procedures at the Board quite difficult to follow Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	I felt that the Board was biased against me Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The Board kept me clearly informed about what was happening with my complaint Strongly agree  Agree  Not sure  Disagree  Strongly disagree
g	I felt that the staff at the Board clearly understood my complaint Strongly agree  Agree  Not sure  Disagree  Strongly disagree
h	The Board gave enough time and attention to my complaint Strongly agree  Agree  Not sure  Disagree  Strongly disagree

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3	Did you at any stage attend a "conciliation conference" which involved staff of the Anti-Discrimination Board and the person or organisation you had complained about?
1 	Yes (Please answer all questions)
2 	No (Please go to question 7)
3 	Not sure (Please go to question 7)

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4	How clearly did the Board explain to you the purpose of the conciliation conference?
1 	Very clearly
2 	Fairly clearly
3 	Not very clearly
4 	Not clearly at all
5 	Not sure

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5	How strongly do you agree or disagree with each of the following statements? (Please tick one box for each item)
a	At the conciliation conference I had a reasonable chance to say what I wanted to say Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	I understood clearly what was happening during the conciliation conference  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	The conciliation conference helped to clarify the issues between me and the other side  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	I felt that the conciliator put pressure on me to agree to a settlement  Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	After the conciliation conference I had a better understanding of how the Anti-Discrimination laws related to my situation  Strongly agree  Agree  Not sure  Disagree  Strongly disagree

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6	Did you have a lawyer with you at the conciliation conference?
1 	Yes
2 	No

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7a	Were you dissatisfied with the outcome of your complaint at the Anti-Discrimination Board?
1 	Yes
2 	No
7b	IF YES Why was that?

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8a	If in the future you had friends or relatives who had a problem relating to discrimination or vilification, would you recommend that they contact the Anti-Discrimination Board about it?
1 	Yes (Please go to question 9)
2 	No
3 	Not sure (Please go to question 9)
8b	IF NO Why not?

THE EQUAL OPPORTUNITY TRIBUNAL:

After being considered by the Anti-Discrimination Board your complaint then went to the Equal Opportunity Tribunal. Questions 9 to 13 are about the Equal Opportunity Tribunal.

9a	Did you have a lawyer to represent you in the proceedings in the Equal Opportunity Tribunal?
1 	Yes
2 	No
3 	Not sure
9b	IF NO Would it have been better to have a lawyer?

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10	In what way was your complaint finalised at the Tribunal? (Tick one box)
1 	The Tribunal held a hearing and gave a decision (judgement)
2 	My complaint was dismissed without a full hearing
3 	A settlement was agreed between me and the other side
4 	I withdrew my complaint
5 	Other (Specify _________________________________)
6 	Not sure

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11	This is a set of statements about the Equal Opportunity Tribunal. Please indicate how strongly you agree or disagree with each statement (Please tick one box for each item)
a	The process at the Equal Opportunity Tribunal was simple and easy to understand Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	From the time my complaint went to the Tribunal until it was finalised, the staff of the Tribunal kept me clearly informed about what was happening Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	It cost me too much money to go to the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	The Tribunal provided opportunities for this matter to be settled without going to a full hearing Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	My complaint was handled fairly by the Equal Opportunity Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The $40,000 limit on damages at the Tribunal is too low Strongly agree  Agree  Not sure  Disagree  Strongly disagree
g	It took too long for this matter to be dealt with at the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree
h	It was worthwhile from my point of view that my complaint went to the Tribunal Strongly agree  Agree  Not sure  Disagree  Strongly disagree

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12	In your opinion, which one of the following best describes the final outcome of your complaint? (Please tick one only)
1 	I was successful / the outcome was in my favour
2 	The other side was successful / the outcome was in their favour
3 	There was a compromise between me and the other side
4 	There was no clear outcome
5 	Other (specify ________________________________ )
6 	Not sure

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13a	Overall, how satisfied were you with the final outcome of taking your complaint to the Equal Opportunity Tribunal? (Tick one only)
1 	Very satisfied (Go to question 14)
2 	Fairly satisfied (Go to question 14)
3 	Fairly dissatisfied
4 	Very dissatisfied
5 	Not sure
13b	If NOT satisfied, why was that?

FINAL QUESTIONS:

14	Are you
1 	Male
2 	Female

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15	Which one of these age groups are you in?
1 	Under 30
2 	31Ð50
3 	Over 50

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16	Is English your first language?
1 	Yes
2 	No

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17	Are you of Aboriginal or Torres Strait Islander background?
1 	Yes
2 	No

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18	What is the postcode of the place where you live?

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19	Are there any particular changes you would like to see made:
	In the way the Anti-Discrimination Board operates? In the way the Equal Opportunity Tribunal operates?

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20	Do you have any other comments on your experience with the Anti-Discrimination Board or the Equal Opportunity Tribunal?