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1a1a	Was this complaint made against you or your own business, or are you the representative of a department or other organisation against which the complaint was made? (Please tick one box)
1 	The complaint was against my business or me personally (Go to question 2)
2 	I am a representative of the department or organisation against which the complaint was made
3 	Other (Please explain _________________________________) (Go to question 2)
1b1b	IF you are the representative of a department, large company or other organisation, is that organisation Ñ
1 	a government body?
2 	a private sector organisation?
3 	other? (Please specify _________________________________)

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2	Did the Anti-Discrimination Board tell you (your organisation) at some stage that the complaint had been withdrawn or would not be taken any further?
1 	Yes
2 	No
3 	Not sure

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3	How strongly do you agree or disagree with each of the following statements? (Please tick one box for each item)
a	The complaint against me/our organisation was handled fairly by the Anti-Discrimination Board Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	It took too long for the Board to deal with this matter Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	The staff whom I (we) dealt with at the Board were generally courteous and helpful Strongly agree  Agree  Not sure  Disagree  Strongly disagree
d	I (we) found the procedures at the Board quite difficult to follow Strongly agree  Agree  Not sure  Disagree  Strongly disagree
e	I felt that the Board was biased against me/our organisation Strongly agree  Agree  Not sure  Disagree  Strongly disagree
f	The Board kept me/us clearly informed about what was happening with this complaint Strongly agree  Agree  Not sure  Disagree  Strongly disagree
g	The Anti-Discrimination Board should have contacted us sooner about this matter Strongly agree  Agree  Not sure  Disagree  Strongly disagree

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4	In your opinion, which one of the following best describes the outcome of the complaint against you/your organisation? (Please tick one only)
1 	I was (we were) successful / the outcome was in our favour
2 	The other side was successful / the outcome was in their favour
3 	There was a compromise between me (us) and the other side
4 	There was no clear outcome
5 	Other (specify ________________________________ )
6 	Not sure

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5	Did you (or someone else from your organisation) at any stage attend a "conciliation conference" which involved staff of the Anti-Discrimination Board and the person who had made the complaint?
1 	Yes (Please answer all questions)
2 	No (Please go to question 9)
3 	Not sure (Please go to question 9)

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66	How clearly did the Board explain to you (or your organisation) the purpose of the conciliation conference?
1 	Very clearly
2 	Fairly clearly
3 	Not very clearly
4 	Not clearly at all
5 	Not sure

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7	Did you or your organisation have a lawyer present at the conciliation conference?
1 	Yes
2 	No

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8	How strongly do you agree or disagree with each of the following statements? (Please tick one box for each item)
a	At the conciliation conference I (we) had a reasonable chance to say what I (we) wanted to say Strongly agree  Agree  Not sure  Disagree  Strongly disagree
b	I (we) understood clearly what was happening during the conciliation conference Strongly agree  Agree  Not sure  Disagree  Strongly disagree
c	I (we) felt that the conciliator put pressure on me (us) to agree to a settlement Strongly agree  Agree  Not sure  Disagree  Strongly disagree

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9	Overall, how satisfied were you with the final outcome of the complaint that was made against you/your organisation? (Tick one only)
1 	Very satisfied
2 	Fairly satisfied
3 	Fairly dissatisfied
4 	Very dissatisfied
5 	Not sure

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10	Are there any particular changes you would like to see made in the way the Anti- Discrimination Board operates?

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11	Have you / your organisation made any changes in the way you do things - eg in the way your business is run - as a result of this complaint, or of other complaints made to the Anti-Discrimination Board? (Please comment briefly)

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12	Do you have any other comments on your experience with the Anti-Discrimination Board?