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Where am I now? Lawlink > Law Reform Commission > Publications > Appendix B
Research Report 8 (1997) - Discrimination Complaints-Handling: A Study
Appendix B
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| Please return the completed questionnaire in the envelope provided, to
Reply Paid 1013
Keys Young
PO Box 252
Milsons Point NSW 2061 |
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1 a1a | What sort of discrimination was your complaint about?
(Please tick all the boxes that apply) |
1 | Sex (including pregnancy and sexual harassment) |
2 | Race (including racial vilification) |
3 | Marital status |
4 | Homosexuality/lesbianism (including homosexual vilification) |
5 | Disability |
6 | Age |
7 | HIV/AIDS vilification |
8 | Other (Please specify _______________) |
9 | Not sure |
1b | And which of the following situations did your complaint relate to?
(Please tick all the boxes that apply) |
1 | Employment |
2 | Education |
3 | Accommodation |
4 | Obtaining goods or services |
5 | Registered club |
6 | Vilification |
7 | Other (Please specify
_________________________________) |
8 | Not sure |
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2 a | When you originally made your complaint in writing to the Anti-Discrimination Board, what were you hoping to achieve?
(Please tick all the boxes that apply) |
1 | Just to inform the Board, to make sure somebody knew |
2 | To get the offending behaviour stopped |
3 | To punish the person responsible |
4 | To seek some other kind of action or redress - for example an apology, compensation, etc |
5 | To prevent this sort of thing happening again in the future (to you or to others) |
6 | Other (Please specify
_________________________________) |
7 | Not sure |
2 b | Overall, how successful do you think you were in achieving that original objective?
(Please circle one only) |
1 | Very successful |
2 | Fairly successful |
3 | Fairly unsuccessful |
4 | Completely unsuccessful |
5 | Not sure |
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33 | Did anybody else help you to write out your complaint to the Anti-Discrimination Board? |
1 | Yes |
2 | No |
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4 a | Did the Anti-Discrimination Board tell you at some stage that it could not take your complaint any further? |
1 | Yes |
2 | No (Go to question 5) |
4 b | IF YES
Did you clearly understand why the Board said that? |
1 | Yes |
2 | No |
3 | Not sure |
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5 a | Did you withdraw or discontinue your complaint at any stage? |
1 | Yes |
2 | No (Go to question 6) |
5 b | IF YES
Why was that? |
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6 | How strongly do you agree or disagree with each of the following statements?
(Please tick one box for each item) |
a | My complaint was handled fairly by the Anti-Discrimination Board Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
b | It took too long for the Board to deal with this matter Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
c | The staff I dealt with at the Board were generally courteous and helpful Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
d | I found the procedures at the Board quite difficult to follow Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
e | I felt that the Board was biased against me Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
f | The Board kept me clearly informed about what was happening with my complaint Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
g | I felt that the staff at the Board clearly understood my complaint Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
h | The Board gave enough time and attention to my complaint Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
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7 | In your opinion, which one of the following best describes the outcome of your complaint?
(Tick one only) |
1 | I was successful / the outcome was in my favour |
2 | The other side was successful / the outcome was in their favour |
3 | There was a compromise between me and the other side |
4 | There was no clear outcome |
5 | Other (Specify
_________________________________) |
6 | Not sure |
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CONCILIATION:
88 | Did you at any stage attend a Òconciliation conferenceÓ which involved staff of the Anti-Discrimination Board and the person or the organisation you had complained about? |
1 | Yes (Please answer all questions) |
2 | No (Please go to question 12) |
3 | Not sure (Please go to question 12) |
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99 | How clearly did the Board explain to you the purpose of the conciliation conference? |
1 | Very clearly |
2 | Fairly clearly |
3 | Not very clearly |
4 | Not clearly at all |
5 | Not sure |
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10 | Did you have a lawyer with you at the conciliation conference? |
1 | Yes |
2 | No |
11 | How strongly do you agree or disagree with each of the following statements?
(Please tick one box for each item) |
a | At the conciliation conference I had a reasonable chance to say what I wanted to say Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
b | I understood clearly what was happening during the conciliation conference Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
c | I felt that the conciliator put pressure on me to agree to a settlement Strongly agree
Agree
Not sure
Disagree
Strongly disagree |
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OTHER MATTERS:
12 a | If in the future you had friends or relatives who had a problem relating to discrimination or vilification, would you recommend that they contact the Anti-Discrimination Board about it? |
1 | Yes (Please go to question 13) |
2 | No |
3 | Not sure (Please go to question 13) |
12 b | IF NO
Why not? |
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13 | Overall, how satisfied were you with the final outcome of taking your complaint to the Board?
(Tick one only) |
1 | Very satisfied |
2 | Fairly satisfied |
3 | Fairly dissatisfied |
4 | Very dissatisfied |
5 | Not sure |
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114 | Are you |
1 | Male |
2 | Female |
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1515 | Which one of these age groups are you in? |
1 | Under 30 |
2 | 31Ð50 |
3 | Over 50 |
16 | Is English your first language? |
1 | Yes |
2 | No |
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171 | Are you of Aboriginal or Torres Strait Islander background? |
1 | Yes |
2 | No |
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181 | What is the postcode of the place where you live? |
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2200 | Do you have any other comments on your experience with the Anti-Discrimination Board? |
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Many thanks for your help.
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