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My name is ..................................................... I am an interviewer for the Law Reform Commission, which is carrying out a survey of people who contact the Anti-Discrimination Board. The aim of the survey is to find out how well the Board is meeting the needs of people who ring in. We’d appreciate your help. The survey is anonymous - I don’t need your name or any personal information.

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1. (a) Were you ringing the Board as a private individual, to make an inquiry on your own behalf?

Yes (includes self along with others).....................	1
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No...............................................................................	2	(Ask Q 1b)

If NO:

(b) Were you enquiring: (circle one)

as a private individual on behalf of someone else?..........	1
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as a community group, solicitor, trade union, etc on
behalf of a private individual?............................................	2
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on behalf of a company, government department or
other organisation?................................................................	3
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Other Specify______________________________
_________________________________________ )	4
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Not stated/not clear...............................................................	5

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2.(a) Were you ringing because you (or your friend, your client, etc) had a problem with someone else’s behaviour towards you (them) - eg you thought you had been discriminated against?

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Yes......................................................	1
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No........................................................	2}
.	}(Ask Q2b)
Not stated/ not clear.........................	3}

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If NO or NOT CLEAR:

(b) Were you calling about -

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a complaint or possible complaint against you
or your organisation?................................................	1
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to seek general information......................................	2
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something else? (please specify - in general terms only _________________________
_________________________________)........	3
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Not stated/not clear............................................... ...	4

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3.(a) How did you know about the Anti-Discrimination Board or know that the Board was a possible place to call about this? (Circle all that apply)

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Knew from the media (eg newspapers, radio, TV,
magazines), own general knowledge etc...................................	1
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Saw/read a pamphlet....................................................................	2
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Knew as result of training provided by the Board..................	3
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Had had previous contact with/ experience of Board.............	4
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Professional knowledge, my organisation is active
in this area, etc..............................................................................	5
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Information pages of the telephone book.................................	6
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Someone else suggested I ring...................................................	7
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Other (specify____________________________
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______________________________________) ..............	8
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Not sure..........................................................................................	9

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If Someone else (Code 7) :

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(b) Who was that? (Circle all that apply)

Friend, relative, neighbour etc....................................................	1
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Someone at work...........................................................................	2
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Government Department..............................................................	3
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Community worker or agency.....................................................	4
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Other (specify_______________________).........................	5

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4.(a) Did you get relevant or useful information from talking to the Board today?

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Yes..................................................................................................	1 (Go to Q5)
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No....................................................................................................	3
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Not sure..........................................................................................	4

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IF NO or NOT SURE:

(b) Why is that? (Circle all that apply)

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They could not answer my question/ give me any
information.....................................................................................	1
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They were not interested, not helpful.......................................	2
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It's not their responsibility/ nothing to do with them/ my
situation is not covered by their Act.........................................	3
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They can't do enough about it, can't take the sort of action I want..............................................................................................	4
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Other (specify_________________________)....................	5
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Not sure..........................................................................................	6

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5. Did the person whom you spoke to suggest that you contact anyone else about this matter?

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Yes..................................................................................................	1
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No....................................................................................................	2
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Not sure..........................................................................................	3

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6(a) Did you have any hesitation about ringing the Board about this?

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Yes..................................................................................................	1 (Ask Q6b)
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No....................................................................................................	(Go to Q7)

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IF YES:

(b) Why was that? ___________________________________________________________

_______________________________________________________________________

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7. Did you have any difficulty or delay in ringing the Board or in getting through to the person who dealt with your call? (Circle either 1, or all codes that apply.)

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No..........................................................................................................	1
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Yes, Board's number frequently engaged.......................................	2
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Yes, had to wait on the phone/ got recorded message.................	3
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Yes, information in the phone book was unclear, confusing.......	4
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Yes, hard for me to ring between 9 am and 5 pm............................	5
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Yes, hard for me to make the call from where I am.........................	6
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Yes, other (specify____________________)..............................	7

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8. How easy to understand was the information you were given by the person/people you spoke to? (Read out, circle one)

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Very easy to understand....................................................................	1
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Fairly easy to understand..................................................................	2
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Fairly difficult to understand.............................................................	3
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Very difficult to understand..............................................................	4
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Not sure................................................................................................	5

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9. Did you think that the person (people) you spoke to generally knew what they were talking about? (Circle one)

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Yes..................................................................................................	1
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No....................................................................................................	2
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Not sure..........................................................................................	3

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10. How polite was the person who handled your call? (Read out, circle one)

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Very polite......................................................................................	1
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Fairly polite....................................................................................	2
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Fairly impolite................................................................................	3
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Very impolite..................................................................................	4
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Not sure..........................................................................................	5

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11. (ASK ONLY IF THE CALLER TELEPHONED ABOUT DISCRIMINATION ETC THAT S/HE OR A FRIEND OR RELATIVE, CLIENT ETC HAD EXPERIENCED - Answered YES to Q2a):

(a) What did you hope to achieve by contacting the Anti-Discrimination Board? (Circle all that apply)

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To get general information, find out where I (or my
client etc) stood, etc...................................................................	01
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To lodge a complaint or find out how to proceed...................	02
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To talk to someone about the problem......................................	03
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Just to inform the Board..............................................................	04
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To try to get the offending behaviour stopped.......................	05
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To punish the person responsible.............................................	06
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To seek some other kind of action or redress eg an
apology, coompensation, etc....................................................	07
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To prevent this sort of thing happening again in future
(to self or others)........................................................................	08
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Other (specify_________________________)....................	09
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Not sure..........................................................................................	10

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(b) Do you think you (or your friend/client/etc) will do anything more about the matter that you rang the Board about? If YES, what do you think you will do? (Circle either 1 or all that apply)

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No, no further action likely..........................................................	1 (Ask Q11c)
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Yes, pursue it myself/ privately/ directly..................................	2
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Yes, pursue it through ADB.......................................................	3
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Yes, take it somewhere else more appropriate..........................	4
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Yes, other (specify____________________)........................	5
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Yes, but don't know what............................................................	6
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Not sure..........................................................................................	7

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(c) IF NO, Why not? (Circle all that apply)

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Anti-Discrimination law doesn't cover my problem................	1
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Would take too long....................................................................	2
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Hard for me to put a complaint in writing, don't want to
have to put it in writing.............................................................	3
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Generally seems too difficult or complicated............................	4
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Wouldn't achieve anything worthwhile, wouldn't solve the
the problem, Board can't take strong action...........................	5
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Feel too nervous/ pessimistic/ hopeless/ etc...........................	6
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Other (specify___________________)..................................	7
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Not sure..........................................................................................	8

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12. Do you have any other comment on your contact with the Board today?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

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13. Gender of person making inquiry: (just record)

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Male..........................................................................................	1
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Female......................................................................................	2
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Not known...............................................................................	3

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14. Do you mind telling me the postcode of the place you live (or, in the

case of a solicitor, union representative etc (see Q1), postcode of workplace)? ______________

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Thank you very much for your assistance.

15. Interviewer - Circle if this interview involved use of an interpreter...............1

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Note: If the caller is distressed or clearly needs further information or help, invite him/her to speak to Della or Lauren of the ADB (extension 204 or 202)

If the respondent has questions about the survey, refer him/her to Sharminie Niles at the Law Reform Commission (telephone 252 3855)