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Where am I now? Lawlink > Law Reform Commission > Publications > Report 70 (1993) - Scrutiny of the Legal Profession: Complaints Against Lawyers

Report 70 (1993) - Scrutiny of the Legal Profession: Complaints Against Lawyers


Table of Contents

Terms of reference
Participants
Executive summary

1. INTRODUCTION
THE COMMISSION’S EARLIER WORK ON THE REGULATION OF THE LEGAL PROFESSION
THE CURRENT TERMS OF REFERENCE
THE ORGANISATION OF THE CURRENT ENQUIRY
DISCUSSION PAPER 26
THE ORGANISATION OF THIS REPORT

    Footnotes

2. THE COMMISSION’S RESEARCH AND CONSULTATION PROGRAM
PRELIMINARY SUBMISSIONS AND CONSULTATIONS
    Notice of the reference given to interested parties
    Preliminary submissions received
      The Law Society's preliminary submission
      The Bar Association's preliminary submission
      Preliminary submissions received from other organisations
      Preliminary submissions received from other members of the public
DISCUSSION PAPER 26
    Purpose of the Discussion Paper
    Summary of the Discussion Paper
      Chapter 1: Background to the reference
      Chapter 2: The current system
      Chapter 3: Comparative perspectives
      Chapter 4: Common issues and proposals
      Chapter 5: Three options for regulatory reform
SUBMISSIONS RECEIVED IN RESPONSE TO DP 26
    The range of submissions
    The Law Society’s submission
    The Bar Association’s submission
    Submissions received from other interested parties
    Submissions from other members of the general public
INTERVIEWS AND CONSULTATIONS
OTHER CONSULTATION EFFORTS
THE UNSUCCESSFUL ATTEMPT TO SURVEY THE SATISFACTION OF COMPLAINANTS AND RESPONDENT LAWYERS WITH THE CURRENT COMPLAINTS HANDLING SYSTEM
THE OMNIBUS (PUBLIC OPINION) SURVEY OF ATTITUDES TOWARD THE REGULATION OF THE LEGAL PROFESSION
THE COMMISSION’S SURVEYS OF THE COMPLAINTS FILES OF THE LAW SOCIETY AND THE BAR ASSOCIATION
    The general nature and purpose of the surveys
    The survey of Law Society complaints files
      Time taken for processing
      Assistance to complainants
      The demography of complaints
      The profile of respondent lawyers
      The poor quality of investigations
      The prevalence of the dismissal
      Other observations
    The survey of the Bar Association’s complaints files
      Time considerations
      Assistance to complainants
      The demography of complaints
      The nature and quality of investigations
      The disposition of complaints
      Feedback to the profession
    Conclusions drawn from the surveys of Law Society and Bar Association complaints files
    Footnotes

3. "BEST PRACTICE” PRINCIPLES FOR HANDLING COMPLAINTS AGAINST LAWYERS
INTRODUCTION
INDEPENDENCE AND IMPARTIALITY
    Commentary
RECOGNITION OF THE MULTIPLE AIMS OF A PROFESSIONAL DISCIPLINARY SYSTEM
    Commentary
ACCESSIBILITY
    Commentary
EFFICIENCY AND EFFECTIVENESS
    Commentary
PROCEDURAL FAIRNESS
    Commentary
OPENNESS AND ACCOUNTABILITY
    Commentary
      The need for "open justice"
      Lay participation
      A Public Council on Legal Services?
      Reporting requirements
      External monitoring
EXTERNAL SCRUTINY AND REVIEW
    Commentary
CONTRIBUTION TO THE GENERAL ENHANCEMENT OF PROFESSIONAL STANDARDS
    Commentary
PROPER FUNDING AND RESOURCES
    Commentary
CONCLUSIONS
    The central issue of independence
    Balancing independence and accountability
    The nature and substance of complaints against lawyers
    Cost considerations
    The benefits of the continued involvement of the profession
    Independence of the profession and the rule of law
    Prospects for attaining a high public profile
    The desirability of uniformity
    Preference for a Legal Services Ombudsman
    Footnotes

4. THE PROPOSED NEW SYSTEM
OVERVIEW
RECOGNITION OF THE MULTIPLE AIMS OF THE LEGAL PROFESSION’S DISCIPLINARY SYSTEM
    Commentary (Recommendations 1-2)
THE LEGAL SERVICES OMBUDSMAN
    Commentary
      Generally
      The Office of Legal Services Ombudsman (Recommendations 3-6)
      Functions of the Legal Services Ombudsman (Recommendation 7)
      Powers of the Legal Services Ombudsman (Recommendations 8-10)
THE POSITION OF COMPLAINANTS
    Commentary
      Who may complain? (Recommendation 11)
      Limitation period (Recommendation 12)
      A Complainants' Charter of Rights (Recommendations 13-14)
DISPUTE RESOLUTION
    Commentary
      Disputes suitable for consensual resolution (Recommendations 15-16)
      Appointment and training of mediators (Recommendations 17-18)
      Confidentiality and privilege (Recommendation 19)
      Arbitration of disputes as a last resort (Recommendation 20)
THE ROLE OF THE PROFESSIONAL COUNCILS
    Commentary
      The continuing role of the Councils (Recommendations 21 and 29-30)
      Investigation of complaints (Recommendations 22-25)
      Referral and prosecution (Recommendations 26-27)
      Dispositive powers (Recommendation 28)
THE LEGAL SERVICES TRIBUNAL
    Commentary
      Merger of the Board and Tribunal (Recommendation 31)
      Composition of the Disciplinary Tribunal (Recommendations 32-33)
      Hearings before the Tribunal (Recommendations 34-38)
      Powers of the Tribunal (Recommendations 39-43)
      Review of Tribunal decisions (Recommendation 44)
      Powers of the Registrar (Recommendations 45)
EXTERNAL REVIEW
    Commentary
      External monitoring generally
      The Conduct Review Panel (Recommendations 46-52)
      The Panel's powers and obligations (Recommendations 53-57)
    Footnotes

5. RELATED MATTERS
INTRODUCTION
EDUCATION, PREVENTION AND PROFESSIONAL STANDARDS
    Commentary
      Client Care (Recommendation 58)
      Developing Codes of Ethics and Practice (Recommendation 59)
      Continuing and further education programs (Recommendation 60)
      Counselling and assistance programs (Recommendation 61)
      Teaching legal ethics and professional responsibility in the law schools (Recommendation 62)
      Feedback from complaints to the educational system (Recommendation 63)
FUNDING
    Commentary
RELATED MATTERS
    Issues of confidentiality and privilege
      Commentary (Recommendations 65-66)
      Commentary (Recommendation 67)
    Disputes about fees and costs
      Commentary (Recommendations 68-70)
    Solicitors’ liens
      Commentary (Recommendations 71)
    Clarification regarding "complaints" and "complainants"
      Commentary (Recommendation 72)
    Where the person complained about is no longer a practitioner
      Commentary (Recommendation 73)
    Clarification of transitional provisions
      Commentary (Recommendation 74)
    Reciprocal discipline
      Commentary (Recommendations 75-77)
    Footnotes

6. SUMMARY OF RECOMMENDATIONS
RECOGNITION OF THE MULTIPLE AIMS OF THE LEGAL PROFESSION’S DISCIPLINARY SYSTEM
THE LEGAL SERVICES OMBUDSMAN
THE POSITION OF COMPLAINANTS
DISPUTE RESOLUTION
THE ROLE OF THE PROFESSIONAL COUNCILS
THE LEGAL SERVICES TRIBUNAL
EXTERNAL REVIEW
EDUCATION, PREVENTION AND PROFESSIONAL STANDARDS
FUNDING
RELATED MATTERS
    Issues of confidentiality and privilege
    Disputes about fees and costs
    Solicitors’ liens
    Clarification regarding “complaints” and “complainants”
    Where the person complained about is no longer a practitioner
    Clarification of transitional provisions
    Reciprocal discipline

SELECT BIBLIOGRAPHY
APPENDIX A



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