Victims Services
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Contact Us


Phone - Victims Access Line, Aboriginal Contact Line
Street Address - visiting in person, office hours
Email Address
Postal Address
Fax Numbers
Families & Friends of Missing Persons Unit
For Information Sessions and Forums
For Publications and Resources




Victims Access Line (VAL)


Victims Services' Victims Access Line (VAL) provides a single entry point for victims of crime in NSW to assist them in accessing services. You can call the VAL after-hours if you need emergency support. If calling outside our office hours, listen to the prompts which will give a number of options including the option to speak to a referral and support person.

Victims Access Line - Freecall number 1800 633 063
NOTE: Calls to 1800 numbers are free from a landline phone in Australia, however additional charges may apply for calls from pay phones, mobiles or some home phone plans.

Victims Access Line - Sydney metro number


(02) 8688 5511


Aboriginal Contact Line


Our Aboriginal Contact Line is dedicated for Aboriginal victims of crime who would like information about counselling and/or compensation and is available 8:30am to 5:00pm, Monday to Friday (excluding public holidays).

Aboriginal Contact Line - Freecall number

1800 019 123
NOTE: Calls to 1800 numbers are free from a landline phone in Australia, however additional charges may apply for calls from pay phones, mobiles or some home phone plans.



Victims Services office hours


Our office hours are 8:30am to 5:00pm, Monday to Friday (excluding public holidays).



Victims Services street address - visiting in person


You can visit Victim Services in person at our offices in Parramatta : Our Client Service Officers can assist you with information about the services provided by Victims Services - in particular about eligibility to receive counselling and victims compensation following an act of violence, and how to apply. You can attend our offices between 8:30 and 5:00pm on weekdays (excluding public holidays)

Our Referral & Support Officers can, additionally, offer the following help to victims of crime:
  • Support for people who are a victim of a crime.
  • Referrals to other agencies and organisations who may be able to assist you. (court support services, legal services, sexual assault services, domestic violence services, local support services)
  • Information about the Charter of Victims Rights including what to do if you feel your rights under the charter are not being met;
  • Information about Victim Impact Statements (VIS) including how to access one-on-one help;
  • Information about Victims Registers;

If you would like to see one of our Referral & Support Officers in person, you can attend a dedicated Walk In Service (pdf 780Kb) at our offices in Parramatta between 9:30am and 3:30pm on weekdays (excluding public holidays). If you need emergency support and referral outside office hours, you can telephone our Victims Access Line at any time.


Victims Services email address


You can email Victims Services at: vs@agd.nsw.gov.au


Victims Services postal address


Director
Victims Services
Locked Bag 5118
PARRAMATTA NSW 2124

Victims Services fax numbers


Fax (Compensation):(02) 8688 9630
Fax (Counselling):(02) 8688 9631
Fax (Restitution & Appeals):(02) 8688 9634
Fax (Administration & Accounts):(02) 8688 9633
Fax (General Correspondence):(02) 8688 9632

Families and Friends of Missing Persons Unit (FFMPU)


FFMPU Counselling and Support Service (9am to 5pm):
(02) 8688 5427 (Sydney)
1800 227 772 (freecall from a landline phone within Australia)
FFMPU Fax number:(02) 8688 9631
FFMPU Email: ffmpu@agd.nsw.gov.au
FFMPU Website:http://www.lawlink.nsw.gov.au/missingpersons


Information Sessions and Forums


Victims Services organises and attends forums and information sessions for service providers throughout NSW.
If you would like a forum or information session organised please email Victims Services with the details and include 'Community Education' as the subject.


Publications and Resources


To obtain copies of publications and other resources, please contact the Publications Coordinator: You may also order copies of Victims Services publications by completing the Order Form (Word 221Kb) or Order Form (pdf 136Kb).




TIS - Translating and Interpreting Service
Translating and Interpreting Service logo If you do not speak English well, you can call the Translating and Interpreting Service on 131 450.
State what language you speak. The operator will connect you to an interpreter who speaks your language. The TIS will organise for an interpreter in your language to be on the phone when you contact the helpline you need.

Persons with a hearing or speech impairment
National Relay Service logo If you are deaf, or have a hearing impairment or speech impairment you can contact the Victims Access Line through the National Relay Service:
  • TTY users phone
    1800 555 677 then ask for 1800 633 063
  • Speak and Listen users phone 1800 555 727 then ask for 1800 633 063
  • Internet relay users connect to the NRS then ask for 1800 633 063

Persons with a hearing or speech impairment who also need a language interpreter
If you have a hearing or speech impairment and also need an interpreter, you can contact the National Relay Service on 1800 555 677 who will call the Translating and Interpreting Service on your behalf.
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Last updated: 9 February 2012
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