As a victim of crime you should be treated with courtesy, compassion and respect. You should be kept informed of the progress of the case, and are entitled to safety - the Charter of Victims Rights.

If you think your rights are being ignored or you are otherwise unhappy with your treatment as a witness, it is often most effective to raise your concerns with a local representative of the agency concerned. If you are still not satisfied with your treatment, make a formal, written complaint to the relevant agency from the list below:

Complaints or problems with the police
NSW Police Service Customer Assistance Unit Ph: 1800 622 571 (toll free) 32

Complaints about your treatment as a victim
Victims of Crime Bureau Ph: 1800 633 063 (toll free outside Sydney) or (02) 9374 3000

Complaints about the NSW courts
Community Relations Division, Attorney General's Department, Ph 1800 684 449 or (02) 9228 7484

Complaints or problems with the Office of the Director of Public Prosecutions (ODPP)
First talk to the ODPP lawyer in charge of the case and/or the Witness Assistance Service staff. If you are still not satisfied you can write to: Office of the Director of Public Prosecutions, Locked Bag A8, Sydney South NSW 1232 or phone the Service Relations Officer on (02) 9285 8838