Measure	Target 2007 - 08				Actual 2007 - 08
	Sep Qtr	Dec Qtr	Mar Qtr	Jun Qtr	Sep Qtr	Dec Qtr	Mar Qtr	Jun Qtr	Sep Qtr
% of complaints finalised within time standards	75%	75%	75%	75%	96%	95%	90%	95%	94%
Number of complaints lodged	27	29	27	29	34	20	10	12	15
Total number of complaint files closed								22	17
Number of old complaint files closed on major audit								1
% of complaint files finalised within time standards excluding old files subject of major audit								100%	100%
% of requests for advice finalised within time standards	75%	75%	75%	75%	94%	94%	97%	70%	100%
Number of written requests for privacy advice received	38	38	38	38	39	44	51	65	63
Total number of advice files closed								105	56
Number of old advice files closed on major audit								29
% of advice files finalised within time standards excluding old file subject of audit								97%	94%
% of internal reviews finalised within time standards	85%	85%	85%	85%	72%	86%	88%	75%	100%
Number of internal review matters lodged for oversight	24	24	24	24	22	57	53	55	41
Total number of internal review files closed								71	46
Number of internal review files closed on major audit								14
% of internal reviews finalised with time standards excluding old files subject of major audit								93%	100%
Number of telephone / e-mail enquiries	227	255	255	255	227	186	189	253	276
Number of Exemption requests negotiated	3	7	3	3	3	9	5	5	4
% of staff in Business Centre (FTE) who are Aboriginal or Torres Strait Islander		1.50%				0%	0%	0%	0%