Access to the Tribunal
The Tribunal is committed to providing access to its services to parties throughout New South Wales.
If you or your witnesses have any special needs please contact the Tribunal prior to the hearing. We aim to make any adjustments that may reasonably be required to accommodate these needs.
Access to St James Centre and parking
There are three entrances to the St James Centre. Two entrances are off Elizabeth Street and one entrance is off Castlereagh Street.
The entrance off Castlereagh Street requires the use of escalators and one of the entrances off Elizabeth Street requires the use of five steps up to the main foyer of the building.
A person with a mobility disability who requires ramp access should be advised to proceed past the main entrance to the St James Arcarde entrance on Elizabeth Street. Then go up the ramp through the automatic opening doors past the sandwich/take away food shop and veer right and go through door to the left of the escalators. This will bring the person into the lift lobby of the St James Centre.
The lifts in the St James Centre have braille lift buttons and oral announcements indicating the floors.
If you contact the registrty prior to the date you are required to attend the Tribunal, arrangements can be made to assist you into the building.
Although there is no actual car parking space for persons with a disability, arrangements can be made provided sufficient notice is given. The entrance to the car park is in Castlereagh Street (opposite SkyGarden).
Accessible Toilets
Accessible toilets are located on Level 9 of the St James Centre.
Telephone Typewriter (TTY)
The ADT has a TTY (telephone typewriter). The telephone number of the TTY is 92352674.
Infra-Red Listening System (Hearing Loop)
The ADT has an Infra-Red assistive hearing device. If you require a hearing device, please contact the Registry.
Auslan Interpreters
Auslan interpreters can be provided at the request of parties.
Provision of documents
If you have a vision impairment, written documents can be provided in alternative formats. Please contact the Registry.
Layout of Tribunal Rooms
The client waiting area and tribunal rooms have been designed to optimise accessibility.
Corridors passages and waiting areas are kept free of obstacles. The seating in the client waiting area has been configured to optimise wheelchair accessibility and to ensure ease of access for people who are vision impaired.
Picture of Tribunal Rooms
Informal Tribunal Room
Formal Tribunal Room
Regional services
The Tribunal deals with matters involving parties outside the Sydney CBD in a variety of ways. These include:
- telephone conferencing
- video conferencing
- arranging sittings in country locations; and
- deciding matters on the papers without the need for either party to attend a formal hearing.
Information Strategy
The Tribunal’s Information Strategy sets out the different ways in which the Tribunal seeks to provide users, and other interested persons, with information about the Tribunal’s operations.
The Tribunal welcomes feedback on this strategy to assist in improving users access to information.
If you would like a copy of the Tribunal's Information Strategy, select this link.
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