Beware saying ‘put it in writing’

ADB case leads to state government review

Consideration of complaints lodged with the Anti-Discrimination Board has prompted the state government to review procedures that require members of the public to put something in writing. These procedures may indirectly discriminate against people who are unable to comply with such requirements, such as people with dyslexia.

In one recent case dealt with by the Board a man, who has the cognitive disability dyslexia, wanted to speak to a member of state parliament about ways to address discrimination against people with his condition. He alleged that when he rang up to make an appointment, he was told that he had to put his request in writing, and when he said he could not do this, he was told that he could not have an appointment.

Following discussions facilitated by the Board, it was agreed that all state government departments would be told to review their customer and disability service policies to ensure that assistance is provided to people with writing difficulties if something is required in writing.

In their reviews, departments were advised to address the reasons for requiring something in writing, their procedures for requesting meetings, the assistance provided to meet their requirements, advice to customers about the assistance that is available, and regular staff training and information to ensure awareness about the issue.

Note If you want to complain to the ADB, ask a friend or relative or someone at a local community centre to write on your behalf. If you are unable to do this, telephone the ADB for assistance.