Highlights for 2010-11 include:

• answered 5,638 enquiries
• finalised 1,206 complaints
• legislative change to enable complaints to be submitted by email
• provided training for around 9,000 people
• ran successful poster competition for young people
• website received over 800,000 hits
• participated in Gay and Lesbian Mardi Gras for first time in ten years
• refined procedures for privacy management and services for people with a disability