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New South Wales Industrial Relations Commission
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Crown Employees (Office of Sport - Services Officers) Award
  
Date06/17/2022
Volume392
Part2
Page No.213
DescriptionRIRC - Award Review by Industrial Relations Commission
Publication No.C9472
CategoryAward
Award Code 1667  
Date Posted06/17/2022

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(1667)

SERIAL C9472

 

Crown Employees (Office of Sport - Services Officers) Award

 

INDUSTRIAL RELATIONS COMMISSION OF NEW SOUTH WALES

 

Review of Award pursuant to Section 19 of the Industrial Relations Act 1996.

 

(Case No. 168930 of 2021)

 

Before Commissioner Sloan

22 October 2021

 

REVIEWED AWARD

 

Arrangement

 

PART A

 

Clause No.        Subject Matter

 

1.        Title

2.        Definitions

3.        Parties

4.        Objects of the Award

5.        Temporary and Casual Employees

6.        Salaries

7.        Uniforms and Laundry Allowance

8.        Hours of Duty

9.        Overtime

10.      Leave

11.      Weekends and Public Holidays

12.      Allowance for temporary assignments to higher non-executive roles

13.      Public Service Holiday

14.      Annual Leave Loading

15.      Flexible Use of Staff

16.      Anti-Discrimination

17.      Work Health and Safety

18.      Grievance and Dispute Settling Procedures

19.      Deduction of Union Membership Fees

20.      Consultative Committee

21.      Area, Incidence and Duration

 

22.      No Extra Claims

 

SCHEDULES

 

1.        Centre Locations

2.        Services Officer Competencies

3.        Assistant Services Officer Competencies

 

PART A

 

1.  Title

 

This Award will be known as the Crown Employees (Office of Sport - Services Officers) Award.

 

2.  Definitions

 

“Agency” - Means the Office of Sport.

 

“Agency Head” - Means the Chief Executive of the Office of Sport.

 

"Association/PSA" - Means the Public Service Association and Professional Officers’ Association Amalgamated Union of New South Wales.

 

"Assistant Services Officer" - Means employees performing work previously performed by the classifications of Gatekeeper, Kiosk Attendant, Kiosk Supervisor, Pool Attendant, Housekeeper and Residential Assistant.

 

"Centre" - Means an Agency establishment or site as listed at Schedule 1 - Centre Locations. It also includes any place designated as part of, or as an annex to, such an establishment.

 

“Chief Executive” - Means the Chief Executive of the Office of Sport.

 

"Emergency" - Means any major and unexpected change in client demand; a sudden staff shortage that could not have been planned for; a major climatic disturbance or other incident that has a significant effect on the safety of clients, staff or structures.

 

"Employee" - Means all persons employed as an ongoing, temporary or casual employee under the provisions of the Government Sector Employment Act 2013 and who is at the operative date of this Award were occupying one of the roles covered by this Award, or who after that date, are appointed to or employed in any such role.

 

"Industrial Relations Secretary" has the same meaning as in the Government Sector Employment Act 2013.

 

"Manager" - Means a person occupying a position of Centre Manager, Manager Delivery and Outreach or Venue Manager within a Centre or Venue.

 

"Service" - Means continuous service with the Agency.

 

"Venue" - Means an Agency establishment or site as listed at Schedule 1 - Venue Locations. It also includes any place designated as part of, or as an annex to, such an establishment.

 

3.  Parties

 

3.1      This award has been made between the following parties:

 

Public Service Association and Professional Officers Association Amalgamated Union of New South Wales

 

Office of Sport

 

Industrial Relations Secretary

 

4.  Objects of the Award

 

4.1      The Agency and the employees covered by this Award are committed to working together to ensure a healthy and safe working environment.

 

4.2      The Agency will provide adequate work health and safety training and systems to support this objective. Employees will cooperate in undertaking that training and applying their knowledge in their duties.

 

4.3      The Agency will provide the means, including training in alternative techniques and products, to ensure that employees apply environmentally sound practices in carrying out their duties.

 

4.4      The Agency and its employees recognise that flexibility and continuous improvement are necessary for the organisation to provide excellent client service. This ability to adjust to the changing needs of customers and competition within the industry will enhance the organisation’s reputation; underpin job security and support the viability of the organisation’s business. Employees under this award are an important part of the Centre support team. They apply their skills flexibly and play a critical role in ensuring that the Agency’s assets are protected and maintained and that Centres are safe, welcoming and attractive.

 

4.5      The Agency will provide opportunities for employees to develop their skills and undertakes to pay for those skills in accordance with the competency framework and organisational need. The Agency will assist employees to record their achievements and qualifications in a portfolio. This will provide employees with a tangible record of their skills that may be used to further their career development and employment opportunities.  In turn employees undertake to develop and apply their skills to the best of their ability.

 

4.6      The Agency and its employees are committed to fostering an excellent quality of working life and fair employment practices. The Agency undertakes to assist employees to balance work and family responsibilities in keeping with its objective of being an employer of choice.

 

4.7      The Agency and its employees value teamwork, open communications and a harmonious workplace and undertake to work together in a spirit of cooperation.

 

5.  Temporary and Casual Employees

 

5.1      A temporary employee is one engaged to undertake the duties covered by this award under section 43(1)(a) of the Government Sector Employment Act 2013.

 

5.2      A temporary employee may be employed to undertake work for a regular fixed period to carry out a project or task, to undertake the duties of a vacant role, to provide additional assistance, or for any other reasons that is consistent with section 43(3) of the Government Sector Employment Act 2013.

 

5.3      Temporary employees will receive a salary commensurate with the individual's level of knowledge and experience as determined by the Manager in accordance with rates provided in the Crown Employees (Public Sector - Salaries 2021) Award.

 

5.4      A casual employee is one engaged to undertake the duties covered by this award under section 43(1)(c) of the Government Sector Employment Act 2013.

 

5.5      A casual employee may be employed to undertake work on an hourly basis to carry out work that is irregular, intermittent, short term, urgent or arising from an emergency or for any other reason that is consistent with section 43(4) of the Government Sector Employment Act 2013.

 

5.6      Casual employees will receive a salary commensurate with the individual's level of knowledge and experience as determined by the Manager in accordance with the hourly rates provided in the Crown Employees (Public Sector - Salaries 2021) Award and will receive a 15% loading during the period of employment.  At the completion of the employment period, the casual employee will also be paid 4/48th of ordinary pay earned during their period of employment in lieu of annual leave benefits.

 

5.7      Casual Employees will also receive the following entitlements in accordance with the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009:

 

(a)       Unpaid parental leave in accordance with paragraph 12.5.4;

 

(b)      Personal Carer’s entitlement in accordance with subclause 12.6; and

 

(c)       Bereavement entitlement in accordance with subclause 12.7.

 

6.  Salaries

 

6.1      Salary rates are specified in the Crown Employees (Public Sector - Salaries 2021) Award.

 

6.2      Salary rates in this award are set in accordance with the Crown Employees (Public Sector - Salaries 2021) Award or any variation or replacement award.

 

6.3      The salary rates referred to in the Crown Employees (Public Sector - Salaries 2021) Award represent an all-inclusive salary excluding the payment of overtime. The annual salary incorporates compensation for all of the following:

 

Machinery allowance;

 

Penalty rates;

 

Qualifications allowance

 

Tool allowance; (all tools required are provided by the Agency)

 

Night work allowance;

 

Annual leave loading

 

6.4      Services Officer salary levels will be determined in accordance with the competency structure outlined at Schedule 2.

 

6.4.1   New ongoing appointees to the NSW Public Service will be appointed on probation in accordance with section 5 of the Government Sector Employment (General) Rules 2014.

 

6.4.2   New appointees will be appointed at a salary commensurate with their skills, experience and qualifications as determined by the Manager, in accordance with the rates provided in the Crown Employees (Public Sector - Salaries 2021) Award.

 

6.4.3   New appointees will be assessed within 3 months of appointment against the competencies required for the level to which they were appointed.  Services Officers who are assessed as competent at the level to which they were appointed will receive the salary rate specified in the Crown Employees (Public Sector - Salaries 2021) Award from the date of assessment.  If this assessment is not completed within 3 months of the initial date of appointment but the Officer is later assessed as meeting the required competencies, payment at the post-competency rate will be backdated to 3 months from the date of initial appointment.

 

6.4.4   Services Officers and Assistant Service Officers who are assessed as not possessing the competencies required for the level to which they are appointed will be provided with a written report within 2 weeks of the assessment which will state which competencies they have not attained and specify further training and development required.  The staff member will be advised that a further assessment will be conducted within 6 months of appointment.  Services Officers who are subsequently assessed as competent at the level to which they were appointed will receive the salary rate specified in the Crown Employees (Public Sector - Salaries 2021) Award from the date of assessment.

 

6.4.5   Services Officers who are assessed as not being fully competent at any of the Services Officer Levels and Assistant Services Officers who are assessed as not fully competent at the level they were appointed to at the six month assessment may have their appointment annulled in accordance with section 5 of the Government Sector Employment (General) Rules 2014.

 

6.4.6   Employees appointed on probation to positions classified as Services Officer (Groundsperson) or Services Officer (Gardener) must possess an appropriate trade certificate and will be remunerated at Services Officer Level 4 at the rate specified in the Crown Employees (Public Sector - Salaries 2021) Award. New appointees will be required to demonstrate the essential competencies required for Services Officer Level 1 at which time they will be remunerated at the rate specified for Services Officer Level 4, in the Crown Employees (Public Sector - Salaries 2021) Award.

 

6.4.7   New appointees to Services Officer (Groundsperson) and Service Officer (Gardener) positions will be assessed within three months of appointment.  Services Officer (Groundsperson) and Service Officer (Gardeners) who are assessed as not possessing the competencies required will be provided with a written report within two weeks of the assessment which will state which competencies they have not attained and specify the training and development required.  The employee will be advised that a further assessment will be conducted within six months of appointment.  Services Officers appointed to these positions who are not assessed as fully competent may have their appointment annulled in accordance with section 5 of the Government Sector Employment (General) Rules 2014.

 

6.4.8   The Agency will provide new appointees with training and development to support the attainment of competencies prescribed for the level at which they were appointed. The provisions of paragraph 6.4.5 of subclause 6.4 of this clause will also apply to new appointees.

 

6.4.9   Temporary employees engaged for 3 months or less will not be required to undertake competency assessment and will be remunerated in accordance with subclauses 5.3 or 5.4 of this award.  Temporary employees whose period of employment is extended beyond 3 months will be required to undertake competency assessment for the level at they are employed.

 

6.5      Services Officer Competency Progression

 

6.5.1   Assessment will be held on the anniversary of the initial employment, unless another date is agreed upon by the employee and Manager with the approval of the appropriate Director, for reasons of equity, client demand or safety.

 

6.5.2   Assessment will be undertaken by a member/s of management or staff who have completed the Assessor Skill Set modules of the Certificate IV in Training and Assessment qualification, with the assistance of an independent subject expert if required. The assessor/s will not be an employee of the same Centre as the employee to be assessed.

 

6.5.3   A list of the competencies is attached at Schedule 2.

 

6.5.4   The recommendation of the assessor/s will be provided to and discussed with the employee before being submitted to the Manager for approval.

 

6.5.5   If progression is recommended, the Manager will approve progression from the date the assessment was held provided the employee’s manager has also certified that his/her work performance is satisfactory.

 

6.5.6   If there is a dispute over the recommendation, the matter should be handled according to the Grievance Handling and Dispute Settling Procedure in this Award.

 

6.5.7   If progression is not recommended, the employee will be provided with a written report within 2 weeks of the assessment indicating what further development or training is required. A further assessment will be held within 6 months with the employee’s agreement. No more than 3 assessments are to be held each year for the one employee.

 

6.5.8   Where the competency is to be assessed by a relevant certificate the Agency will pay for the training and the renewal of certificate if the competency is required at the employee’s current Centre.

 

6.5.9   Progression of employees classified and known as Assistant Services Officers Level 1 and 2 including officers previously called Residential Assistant; Housekeeper; Kiosk Attendant; Pool Attendant and Gatekeeper, will be by merit selection to an available vacancy.

 

6.5.10 Employees classified under this Award as Groundspersons or Gardeners must possess an appropriate trade certificate and will also be required to meet Level 1 essential competencies listed in Schedule 2. Employees under this classification will be appointed by merit selection to an available vacancy and will be remunerated at Services Officer Level 4.

 

7.  Uniforms and Laundry Allowance

 

7.1      Uniforms will be provided and replaced in accordance with the Agency’s Uniform Policy.

 

7.2      A laundry allowance will be paid fortnightly to the employee at the rate specified in the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009 or any replacement Award.

 

8.  Hours of Duty

 

8.1      Employees are required to work 152 hours over a period of four weeks.

 

8.2      A minimum of 4 hours and a maximum of 12 hours will be required to be worked on any given day, excluding meal breaks.

 

8.3      Hours of duty will not be restricted to specific hours of the day. However, hours of duty will be generally undertaken between 6.00 am and 7.00 pm. Hours to be worked outside of these times will be rostered or requested to be undertaken only when management considers it necessary to meet actual client demand.

 

8.4      Employees will not be rostered for more than two consecutive shifts exceeding 10 hours each.  Employees will be rostered for no more than six shifts exceeding 10 hours each in any four-week roster cycle.

 

8.5      Employees will not be rostered for more than 10 days in either the first or second fortnight of the four-week roster period. Nor will they be rostered for more than 7 consecutive days over any period. Employees will be rostered off duty for a minimum of 9 days during any roster cycle. Employees will be rostered off duty for a minimum of two consecutive days in both the first and second fortnights of the four-week roster period.

 

8.6      Employees are not permitted to work more than five consecutive hours without taking a break from duty of not less than thirty minutes. This break from duty is not a paid break.

 

8.7      Hours of duty are to be determined by a roster that must be displayed in an area available to all employees no less than 7 days before the beginning of the four-week roster cycle.

 

8.8      Rostered hours of duty may be required on any day of the week including Saturdays, Sundays and Public Holidays. Employees will not be rostered for duty on more than two weekends in any four-week roster cycle.

 

8.9      The distribution of weekend, Public Holiday and out-of-hours work will be allocated equitably between all employees subject to the ability of the Centre to meet client demand.

 

8.10    In emergencies, rosters may be varied by the Manager or Services Co-ordinator, provided that 24 hours' notice is given to the employee.

 

8.11    If an employee's rostered hours of duty are varied with insufficient notice, as required by subclause 8.10 of this clause, the employee will receive payment at the rate of double time for all hours which represent the difference between the hours of duty originally rostered and those being requested of the employee. The employee may choose to take time in lieu of payment of overtime.

 

8.12    Local arrangements to apply at particular Centres may be negotiated between an employee and the Manager or Services Co-ordinator.  All local arrangements must be documented and approved by the relevant Director.  The PSA will be informed about permanent or long-term arrangements.

 

8.13    Employees are entitled to a minimum 10 hour break from duty between the end of one shift and the beginning of the next.  If such a break is not provided, the employee is entitled to receive payment at overtime rates as calculated in accordance with Clause 9 for all work undertaken until a 10 hour break can be provided.

 

9.  Overtime

 

9.1      Overtime refers to:

 

(a)       hours of duty undertaken during a four week roster cycle in excess of 152;

 

(b)      hours of duty undertaken on days which are in excess of 10 days in any fortnight (.: the eleventh, twelfth, thirteenth or fourteenth days rostered in a fortnight);

 

(c)       hours undertaken on the twentieth day of rostered duty in a roster cycle;

 

(d)      hours undertaken beyond the hours of duty rostered on a particular day;

 

(e)       hours undertaken on any consecutive days worked in excess of 10 days until such time as a break in duty occurs of a minimum of one full day.

 

9.2      Overtime will be paid to employees at double the ordinary hourly rate. This is calculated by dividing the weekly rate of pay (: annual salary divided by 52.17857) by 38.

 

9.3      Overtime will be paid in the first available pay period following the end of the roster cycle.

 

9.4      An employee may choose to take leave in lieu of payment for all or part of his/her overtime entitlement. Leave in lieu may be accrued to a maximum of 80 hours and is to be taken at a time convenient to both the employee and the Agency.

 

9.5      Leave in lieu of payment in accordance with subclause 9.4 will accrue at the rate of two hours for each hour overtime undertaken and proportionately for periods of less than one hour. Proportions of overtime of less than 15 minutes will be disregarded in determining the amount of accrued leave in lieu.

 

9.6      The minimum period of leave in lieu that an employee can take is two hours. Leave in lieu must be taken in full-hour multiples.

 

9.7      Any overtime accrued beyond 80 hours will be automatically paid to the employee.

 

9.8      Managers and employees should make every effort to ensure leave in lieu entitlements are utilised prior to the termination of services.  Payment for outstanding leave in lieu balances will only be made on the termination of the employee’s services in exceptional circumstances, such as death or debilitating injury or illness, that result in the sudden and early termination of the contract.

 

10.  Leave

 

10.1    Leave entitlements will be calculated in hours based on general Public Service leave provisions included in the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

 

10.2    All absences from duty will be determined based on the actual number of hours an employee is absent from duty and debited in multiples of two hours. Absences from duty, which do not total a multiple of two hours, will be rounded up to the nearest multiple of two hours for the purposes of debiting leave.

 

11.  Weekends and Public Holidays

 

11.1    Employees who undertake duty on Saturdays, Sundays or Public Holidays will receive compensation of additional recreation leave based on the following scale:

 

Number of Saturdays, Sundays and/or Public Holidays worked in the year

Additional Leave

1 December to 30 November

 

8 - 12

1 day

13 - 20

2 days

21 - 30

3 days

31 - 40

4 days

41 or more

5 days

 

11.2    The number of days to be worked to entitle an employee to accrue additional recreation leave refers to the actual number of days the employee is required to undertake duty on either a Saturday, Sunday or Public Holiday. It is irrelevant how many hours the employee is required to perform on those days.

 

11.3    For the purposes of rostering, Public Holidays will be credited as 8 hours even if an employee is not required to attend for duty or is required for duty for less than 8 hours on that day. If an employee is required to work on a Public Holiday for more than 8 hours, the actual hours of duty on that day will be credited against the roster.

 

11.4    Employees required to undertake work on weekends and/or Public Holidays are also entitled to the following additional salary entitlements:

 

Number of Saturdays, Sundays and Public Holidays Worked in the year

Additional Salary Entitlement

1 December to 30 November

 

5 - 9

½

10 - 14

1

15 - 19

1 ½

20 - 24

2

25 - 29

2 ½

30 - 34

3

35 - 39

3 ½%

40 - 44

4

45 - 49

4 ½

50 or more

5

 

11.5    Accrued leave entitlements will be made available to employees on an annual basis on 1 December of each year. Accrued salary entitlements under this clause will be paid to employees in the first available pay period after 1 December each year or the first available pay after a quarterly claim has been lodged.

 

12.  Allowance for Temporary Assignments to Higher Non-Executive Roles

 

12.1    A Public Service non-executive employee who is temporarily assigned by the Agency Head under the Government Sector Employment (General) Rules 2014 to another non-executive role at a higher classification of work than the employee’s current classification of work will be paid an allowance in accordance with the provisions of clause 20 of the Government Sector Employment Regulation 2014.

 

13.  Public Service Holiday

 

13.1    All employees will be entitled to receive one day off duty each year as the "Public Service Holiday".

 

13.2    The Public Service Holiday will be any one of the calendar days that fall within the last calendar fortnight of each year and will be considered to be an 8-hour day to be credited towards the 152-hour, 4-week roster cycle.

 

13.3    The Manager will determine which day is to be granted to an employee as a Public Service Holiday.

 

13.4    Employees will be advised of the date of the Public Service Holiday no later than 1 December each year.

 

13.5    The Public Service Holiday provided for in this clause is in lieu of all picnic days provided for under any other industrial instruments.

 

14.  Annual Leave Loading

 

14.1    Total salary rates provided for by this Award incorporate annual leave loading of 17.5% of four weeks’ pay at the employee’s annual salary or equivalent.

 

15.  Flexible Use of Staff

 

15.1    Employees may be required, at the direction of the Manager or Services Co-ordinator, to undertake general kitchen duties.

 

15.2    The discretion of management to use staff in accordance with subclause 15.1 will be used only in situations where client demand requires it.

 

15.3    No employee will be required to undertake kitchen duties unless they have been sufficiently instructed or are supervised by an appropriately trained person.

 

15.4    An employee’s place of work may be changed from one Centre to another on a temporary basis for reasons of skills transfer, to meet seasonal or unexpected client demand, emergency or at the employee’s request.

 

15.5    If a Centre is closed due to seasonal demand, or is temporarily not providing services for reasons of emergency, employees may be asked either to temporarily relocate to another Centre for up to one roster period with extension available with mutual agreement or, alternatively, to take accrued leave.

 

15.6    Subclauses 15.4 and 15.5 will be subject to consultation with the employee and personal circumstances will be taken into account.

 

15.7    Travelling compensation for employees who are temporarily relocated is governed by clauses 26-33 of the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

 

16.  Anti-Discrimination

 

16.1    It is the intention of the parties bound by this Award to seek to achieve the object in section 3(f) of the Industrial Relations Act 1996 to prevent and eliminate discrimination in the workplace. This includes discrimination on the grounds of race, sex, marital status, disability, homosexuality, transgender identity, age and responsibilities as a carer.

 

16.2    It follows that in fulfilling their obligations under the Grievance and Dispute Resolution Procedures prescribed by this Award at Clause 18 the parties have obligations to take all reasonable steps to ensure that the operation of the provisions of this Award are not directly or indirectly discriminatory in their effects.  It will be consistent with the fulfilment of these obligations for the parties to make application to vary any provision of the Award, which, by its terms or operation, has a direct or indirect discriminatory effect.

 

16.3    Under the Anti-Discrimination Act 1977 it is unlawful to victimise an employee because the employee has made or may make, or has been involved in, a complaint of unlawful discrimination or harassment.

 

16.4    Nothing in this clause is to be taken to affect:

 

(a)       any conduct or act which is specifically exempted from anti-discrimination legislation;

 

(b)      offering or providing junior rates of pay to persons under 21 years of age;

 

(c)       any act or practice of a body established to propagate religion which is exempted under section 56(d) of the Anti-Discrimination Act 1977;

 

(d)      a party to this Award from pursuing matters of unlawful discrimination in any State or federal jurisdiction.

 

16.5    This clause does not create legal rights or obligations in addition to those imposed upon the parties by the legislation referred to in this clause.

 

16.5.1 Employers and employees may also be subject to Commonwealth anti-discrimination legislation.

 

16.5.2 Section 56(d) of the Anti-Discrimination Act 1977 provides:

 

"Nothing in the Act affects... any other act or practice of a body established to propagate religion that conforms to the doctrines of that religion or is necessary to avoid injury to the religious susceptibilities of the adherents of that religion."

 

17.  Work Health and Safety

 

17.1    The Agency is committed to providing a safe and healthy workplace. The Agency will ensure that no employee is requested to perform work for which she/he is not adequately trained. The Agency will provide training in all required aspects of chemicals handling, use of machinery, manual handling and other aspects of work integral to the duties to be carried out.

 

18.  Grievance and Dispute Settling Procedures

 

18.1    All grievances and disputes relating to the provisions of this award will initially be dealt with as close to the source as possible, with graduated steps for further attempts at resolution at higher levels of authority within the appropriate agency, if required.

 

18.2    An employee is required to notify in writing their immediate manager, as to the substance of the grievance, dispute or difficulty, request a meeting to discuss the matter, and if possible, state the remedy sought.

 

18.3    Where the grievance or dispute involves confidential or other sensitive material (including issues of harassment or discrimination under the Anti-Discrimination Act 1977) that makes it impractical for the employee to advise their immediate manager the notification may occur to the next appropriate level of management, including where required, to the Chief Executive or delegate.

 

18.4    The immediate manager, or other appropriate officer, will convene a meeting in order to resolve the grievance, dispute or difficulty within two (2) working days, or as soon as practicable, of the matter being brought to attention.

 

18.5    If the matter remains unresolved with the immediate manager, the employee may request to meet the appropriate person at the next level of management in order to resolve the matter.  This manager will respond within two (2) working days, or as soon as practicable.  The employee may pursue the sequence of reference to successive levels of management until the matter is referred to the “Chief Executive”

 

18.6    The Chief Executive may refer the matter to the Industrial Relations Secretary for consideration.

 

18.7    If the matter remains unresolved, the Chief Executive will provide a written response to the employee and any other party involved in the grievance, dispute or difficulty, concerning action to be taken, or the reason for not taking action, in relation to the matter.

 

18.8    An employee, at any stage, may request to be represented by the Association.

 

18.9    The employee or the Association on their behalf, or the Chief Executive may refer the matter to the New South Wales Industrial Relations Commission if the matter is unresolved following the use of these procedures.

 

18.10  The employee, Association, Chief Executive and the Industrial Relations Secretary will agree to be bound by any order or determination by the New South Wales Industrial Relations Commission in relation to the dispute.

 

18.11  Whilst the procedures outlined in subclauses 18.1 to 18.10 of this clause are being followed, normal work undertaken prior to notification of the dispute or difficulty will continue unless otherwise agreed between the parties, or, in the case involving work health and safety, if practicable, normal work will proceed in a manner which avoids any risk to the health and safety of any employee or member of the public.

 

19.  Deduction of Union Membership Fees

 

19.1    The Association will provide the Agency with a schedule setting out fortnightly union membership fees payable by members of the union in accordance with the union’s rules.

 

19.2    The Association will advise the Agency of any change to the amount of fortnightly union membership fees made under its rules.  Any variation to the schedule of fortnightly union membership fees payable will be provided to the Agency at least one month in advance of the variation taking effect.

 

19.3    Subject to subclauses 19.1 and 19.2 of this clause, the Agency will deduct union fortnightly membership fees from the pay of any employee who is a member of the Association in accordance with the Association’s rules, provided that the employee has authorised the Agency to make such deductions.

 

19.4    These deductions from an employee’s pay will be forwarded regularly to the Association together with all necessary information to enable the Association to reconcile and credit subscriptions to the employee’s union membership accounts.

 

19.5    Unless the Agency and the Association agree to other arrangements, all union membership fees will be deducted on a fortnightly basis.

 

19.6    Where an employee has already authorised the deduction of union membership fees from his or her pay before this clause taking effect, nothing in this clause will be read as requiring the employee to make a fresh authorisation in order for such deductions to continue.

 

20.  Consultative Committee

 

20.1    The parties will use the Agency’s Joint Consultative Committee to consider issues raised in relation to the Award and to recommend action if necessary.  The parties agree to consider issues in a consultative and cooperative manner.

 

20.2    Recommendations from the Committee will be submitted to the Chief Executive with a request for a report back to the Committee.

 

21.  Area, Incidence and Duration

 

21.1    This award will apply to all employees employed for the purposes of providing general services to Centres and Venues.

 

21.2    The employees regulated by this award will be entitled to the conditions of employment as set out in this award and, except where specifically varied by this award, existing conditions provided for by the Government Sector Employment Act 2013, the Government Sector Employment (General) Rules 2014, the Government Sector Employment Regulation 2014, the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009 and the Crown Employees (Public Sector - Salaries 2021) Award or any replacement awards.

 

21.3    This award is made following a review under section 19 of the Industrial Relations Act 1996 and rescinds and replaces the Crown Employees (Office of Sport - Services Officers) Award published 15 May 2020 (388 I.G. 145), as varied.

 

21.4    The changes made to the award pursuant to the Award Review pursuant to section 19(6) of the Industrial Relations Act 1996 and Principle 26 of the Principles for Review of Awards made by the Industrial Relations Commission of New South Wales on 28 April 1999 (310 I.G. 359) take effect on and from 22 October 2021.

 

21.5    This award remains in force until varied or rescinded, the period for which it was made having already expired.

 

21.6    Changes made to this award subsequent to it first being published on 26 October 2007 (364 I.G. 15) have been incorporated into this award as part of the review process.

 

22.  No Extra Claims

 

22.1    The no extra claims clause (clause 8) contained in the Crown Employees (Public Sector - Salaries 2021) Award will apply to employees covered by this award.

 

Schedule 1

 

Centre Locations

 

Addresses at which the Enterprise is carried out:

 

Berry Sport and Recreation Centre

660 Coolangatta Road

BERRY  NSW  2535

 

Borambola Sport and Recreation Centre

1980 Sturt Highway

WAGGA WAGGA  NSW  2650

 

Broken Bay Sport and Recreation Centre

BROOKLYN NSW 2083

 

Lake Ainsworth Sport and Recreation Centre

Pacific Parade

LENNOX HEAD  NSW  2478

 

Lake Burrendong Sport and Recreation Centre

Tara Road

MUMBIL  NSW  2820

 

Jindabyne Sport and Recreation Centre

The Barry Way

JINDABYNE  NSW  2627

 

Lake Keepit Sport and Recreation Centre

Fitness Camp Road

GUNNEDAH  NSW  2380

 

Milson Island Sport and Recreation Centre

BROOKLYN  NSW  2083

 

Myuna Bay Sport and Recreation Centre

Main Road

DORA CREEK  NSW  2264

 

Point Wolstoncroft Sport and Recreation Centre

Kanangra Drive

GWANDALAN  NSW  2259

 

Sydney Academy of Sport and Recreation

Wakehurst Parkway

NARRABEEN  NSW  2101

 

Venue Locations

 

Sydney International Equestrian Centre

Wallgrove Road

HORSLEY PARK  NSW  2164

 

Sydney International Regatta Centre

Gate A, Old Castlereagh Rd

CASTLEREAGH  NSW  2749

 

Sydney International Shooting Centre

Elizabeth Drive

CECIL PARK  NSW  2171

 

Southern Highlands Regional Shooting Complex

Wattle Ridge Rd

HILL TOP  NSW  2575

 

SCHEDULE 2

 

Services Officer Competencies

 

Services Officer - Level 1

 

*Services Officer (Groundsperson)

 

*Services Officer (Gardener)

 

Officers must possess all essentials plus 2 Additional competencies

 

Key Task

Competency Required

Competency/Measurement

Essential Requirements

1. Drive Motor Vehicles

Ability to operate general Centre

Must hold a Class C drivers licence

 

vehicles including the recording of

 

 

usage

 

2. Understanding of

An ability to perform tasks/duties

Demonstrated ability to follow safe

WH&S

required at this level to WH&S

work practices consistent with

 

regulations.

appropriate guidelines.

3.  Basic Grounds and

An ability to perform duties to WH&S

Demonstrated ability to:

Workplace Maintenance

regulations and agency policy and

- Maintain playing fields including

using minor plant

procedure requirements.

marking;

 

 

- Maintain existing gardens

 

 

- Undertake mowing and brush cutting

 

 

using minor plant to manufacturer’s

 

 

specifications including refuelling

 

 

and usage recording

 

 

- Utilise and maintain basic irrigation

 

 

equipment

 

 

- Maintain drainage systems including

 

 

sewer and storm water blockages.

4. Minor Building

An ability to perform duties to

Demonstrated ability in areas such as:

Maintenance

WH&S regulations.

- Repairing and maintaining

 

 

Flyscreens

 

 

- Maintaining light bulbs and

 

 

fluorescent tubes

 

 

- Building cleaning not covered by

 

 

contracted services (eg. spillage)

5.  Handling of Goods

An ability to perform duties to

Demonstrated ability to:

and Stores

WH&S regulations and Agency

- Transport materials and equipment

 

policy and procedure requirements.

- Lift and handle goods and stores in

 

 

a safe manner (manual handling)

6.  Awareness of the

An ability to work in a manner

Policy guidelines are read, understood

Agency's Child Protection

consistent with the principles and

and are followed. Agency training in

Policy

guidelines outlined in this policy.

child protection is completed.

7.  Work in a manner

An ability to work in a manner

Equity guidelines are followed.

consistent with equity

consistent with equity Principles.

 

principles

 

 

8.  Client Liaison

An ability to present a professional

Demonstrates a consistent level of

 

appearance and manner.

professional appearance and manner

 

 

in all liaison and interaction with

 

 

clients. Comply with Agency uniform

 

 

policies and guidelines.

9.  Basic swimming pool

An ability to maintain and supervise

Undertake relevant modules of the

maintenance

a swimming pool to institutional and

TAFE Statement of Attainment

 

small public pool level.

Aquatic Operations, or an equivalent

 

 

qualification.

Additional Requirements

10.  Fire management

An ability to assist in general fire and

Demonstrated ability to:

 

bush fire prevention and fire control.

- Implement reduction in fire fuel

 

 

build up;

 

 

- Use fire fighting equipment including

 

 

pumps and fire extinguishers;

 

 

- Use and maintain hydrants and fire

 

 

hose reels.

 

 

- Possess a knowledge of maintaining

 

 

fire breaks.

11.  First aid

Undertake St. John’s Ambulance

Certification.

 

Certificate or equivalent.

 

12. Power Tool Operation

Ability to utilise general power

Knowledge of the safe operation and

 

tools in a safe manner.

an ability to use a range of power

 

 

tools such as drills, saws and sanders

 

 

consistent with the requirements

 

 

of day-to-day maintenance.

13.  Catering

General knowledge of kitchen

Knowledge of and ability to apply:

 

operations and an ability to assist

- Basic food preparation;

 

Catering Officers.

- Hygiene and waste disposal

 

 

processes;

 

 

- Food storage and handling;

 

 

- Kitchen safety.

14.  Maintenance of Minor

An ability to maintain a range of

Can demonstrate an ability to

Plant

Minor plant to operational level.

undertake routine maintenance

 

 

to ensure that minor plant is

 

 

maintained in operational condition

 

 

(e.g. change mower blades).

15.  Radio Operation

Ability to operate radios as per

Knowledge of radio operation

(in Centres with radio

Agency and Australian

protocol and an ability to apply this

systems)

Communications Authority protocols.

knowledge to A satisfactory level.

 

*NOTE

 

Employees engaged as Services Officer (Gardener) and Services Officer (Groundsperson) are required to possess one of the following indicated qualifications (or an equivalent qualification) in addition to the competency requirements listed for Services Officer Level 1:

 

Services Officer (Gardener)

Horticulture Certificate III

 

Horticulture (Landscape) Certificate III

 

Horticulture (Parks and Gardens) Certificate III

Services Officer (Groundsperson)

Horticulture Certificate III

 

Horticulture (Turf Management) Certificate III

 

Services Officer- Level 2

 

Services Officer - Level 2

 

Officers must possess all Essentials from this and previous levels plus 2 Additional Competencies

 

Key Task

Competency Required

Competency/Measurement

Essential Requirements

1.  Power Tool Operation

Ability to utilise general power tools

Knowledge of the safe operation

 

in a safe manner.

and ability to use a range of power

 

 

tools such as drills, saws and sanders

 

 

consistent with the requirements of

 

 

day- to-day maintenance.

2.  Catering

General knowledge of kitchen

Knowledge of and ability to apply:

 

operations and an ability to assist

- Basic food preparation;

 

Catering Officers.

- Hygiene and waste disposal

 

 

processes;

 

 

- Food storage and handling;

 

 

- Kitchen safety.

3.  Radio Operation

Ability to operate radios as per

Knowledge of radio operation

(in Centres with radio

Agency and Australian

protocol and an ability to apply this

systems)

Communications Authority Protocols.

knowledge.

4.  Electrical

Ability to apply safety practices with

Demonstrate:

 

regard to general electrical

- Knowledge of OHS guidelines in

 

maintenance.

relation to electrical equipment

 

 

- Ability to operate generators and

 

 

replace fuses.

5.  Minor plant maintenance

Ability to maintain a range of minor

Demonstrated ability to undertake

 

plant to specified guidelines and

routine maintenance.

 

procedures.

 

Additional Requirements

 

 

6.  Fire management

An ability to assist in general fire

Demonstrated ability to:

 

and bushfire prevention and fire

- Implement reduction in fire fuel

 

control.

build up;

 

 

- Use fire fighting equipment

 

 

including pumps and fire

 

 

extinguishers;

 

 

- Use fire fighting vehicles and/or

 

 

implements;

 

 

- Use and maintain hydrants and fire

 

 

hose reels;

 

 

- Possess knowledge of establishing

 

 

fire breaks.

7.  First aid

Undertake St. John’s Ambulance

Certification.

 

Certificate or equivalent.

 

8.  Administration (General)

Ability to maintain Administrative

Demonstrated understanding of the

 

Records in relation to plant and

Agency's administrative systems

 

other equipment.

that relate to plant and equipment

 

 

utilisation and an ability to use

 

 

relevant systems.

9.  Drive Power Boat

Ability to operate Agency powered

Hold a current Recreational boating

 

watercraft.

licence where required.

10.  Drive Motor Vehicles

Ability to drive Agency bus (up to

Hold an appropriate current licence

(Small bus or truck up to 8.0

30 passengers) or a truck with no

(Class LR) and demonstrate ability

tonne GVM - for Centres that

more than two axles and a GVM of

to drive a mini bus and/or truck.

have these vehicles)

up to but not exceeding 8.0 tonnes.

 

 

Services Officer- Level 3

 

Officers must possess all essentials from this and previous levels plus 7 Additional

 

Key Task

Competency Required

Competency/Measurement

Essential Requirements

1.  Basic building and

Ability to undertake general

Demonstrated ability to:

construction maintenance

maintenance requirements on

- Carry out repairs to indoor and

 

existing buildings and/or

outdoor furnishings, sashes

 

constructions within SafeWork

and doors;

 

NSW guidelines.

- Correctly prepare various surfaces

 

 

for painting;

 

 

- Paint/repaint buildings, fittings,

 

 

furniture, marine equipment, etc;

 

 

- Undertake minor sign writing work;

 

 

- Replace, repair and extend fencing

 

 

including safety fencing.

2.  Plumbing and drainage

Ability to maintain existing

Demonstrated ability to:

maintenance

plumbing and drainage facilities

- Undertake repairs to taps, showers;

 

to WH&S regulations and Agency

- Clear blockages in toilet pans,

 

policy and procedure requirements.

urinals and sewer lines;

 

 

- Read and record levels of water

 

 

and/or gas

3.  Basic road repairs

Ability to maintain existing

Demonstrated ability to make minor

 

road facilities.

repairs to roads and footpaths

4.  First Aid

Undertake St. John’s Ambulance

Certification.

 

Certificate or equivalent.

 

5.  Drive motor vehicles

Ability to drive Agency bus (up to

Hold an appropriate current licence

(Small Bus or truck up to

30 passengers) or a truck with no

(Class LR) and demonstrate an ability

8.0 tonne GVM) - for Centres

more than two axles and a GVM of

to drive a mini bus and/or truck.

that have these vehicles.

up to but not exceeding 8.0 tonnes.

 

6.  Operate tractors with

Ability to operate tractors with

Demonstrated ability to use tractors

power take-off Implements

Power Take Off Implements

or other PTO equipment implements

 

requirements.

such as:

 

 

- Spreaders and sprayers

 

 

- Wood chippers

 

 

- Post-hole digger

 

 

- Roller mower/slasher

 

 

- Cement mixer

Additional Requirements

7.  Fire management

An ability to assist in general fire

Demonstrated ability to:

 

and bushfire prevention and fire

- Implement reduction in fire fuel

 

control.

build up;

 

 

- Use fire fighting equipment

 

 

including pumps and fire

 

 

extinguishers;

 

 

- Use fire fighting vehicles and/or

 

 

implements;

 

 

- Use and maintain hydrants and fire

 

 

hose reels;

 

 

- Possess knowledge of establishing

 

 

firebreaks.

8.  Administration (General)

Ability to maintain Administrative

Demonstrated understanding of the

 

records in relation to plant and other

Agency’s administrative systems

 

equipment.

that relate to plant and equipment

 

 

utilisation and an ability to use

 

 

relevant systems.

9. Drive Power Boat (for

Ability to operate Agency powered

Hold a current Recreational Boating

Centres that have powered

watercraft.

licence where required.

watercraft)

 

 

10. Chainsaw operation

Ability to utilise and maintain a

Certified ability to:

 

chainsaw in an effective and safe

- Complete an appropriate course of

 

manner.

instruction in chainsaw operation;

 

 

- Undertake chainsaw maintenance

 

 

including sharpening.

11.  Backhoe/Front End

Ability to operate a backhoe or a

Must hold a current SafeWork NSW

Loader Operation

tractor with either a backhoe or a

approved permit for the operation

 

front-end loader attachment requiring

of a front-end loader, backhoe or

 

a SafeWork NSW Authority permit.

backhoe attachments to a tractor.

12.  Advanced road repairs

Ability to maintain existing road

Demonstrated ability to grade and

 

facilities.

maintain gravel roads including

 

 

gutters, drainage and reforming.

13.  Welding

Ability to apply basic welding skills.

Certified ability to:

 

 

- Undertake silver and normal

 

 

soldering;

 

 

- Undertake repairs in plastic

 

 

including repairs to canoes;

 

 

- Undertake repairs in aluminium

 

 

including repairs to boats

14.  Elevated Work Platform

Ability to use an elevated work

Hold a current SafeWork NSW

(Scaffold) for Centres or

platform in a safe and effective

approved permit to operate an

Academies that have this

manner.

Elevated Work Platform.

equipment

 

 

15.  Advanced Building and

Ability to undertake advanced

Demonstrated ability to;

Construction Maintenance.

maintenance requirements on

- Undertake repairs to all buildings

 

existing buildings and/or

including sheet roofing;

 

constructions within SafeWork NSW

- Undertake repairs to existing

 

guidelines

brickwork;

 

 

- Undertake minor building

 

 

demolition.

16.  Plumbing and

Ability to maintain plumbing and

Demonstrated ability to:

Drainage Maintenance

drainage facilities to WH&S

- Undertake repairs to cisterns,

 

regulations and Agency policy and

basins, water supply lines and

 

procedure requirements.

urinals;

 

- Inspect valves;

 

 

- Install and maintain

 

 

sprinkler/irrigation systems.

17. Resuscitation

Theoretical knowledge of Cardio

Certification by the Royal Life

 

Pulmonary Resuscitation (CPR) and

Saving Society Australia (RLSSA)

 

ability to apply both with and without oxygen equipment.

to advanced resuscitation level.

18. Greens Maintenance

Ability to maintain greens

Demonstrated;

 

 

- Knowledge and ability to apply

 

 

knowledge of golf course preparation

 

 

and maintenance including green

 

 

keeping.

 

 

- Ability to undertake chemical

 

 

treatment of golf course.

 

Services Officer - Level 4

 

Officers must possess all Essentials from this and previous levels plus 4 Additional

 

Key Task

Competency Required

Competency/Measurement

Essential Requirements

1.  Building and Construction

Ability to construct structures

Demonstrated ability to:

 

which do not require development

- Construct simple structures

 

applications.

including shade areas, sheds and

 

 

seating;

 

 

- Construct retaining walls;

 

 

- Pour and finish paths, slabs and

 

 

kerbing;

 

 

- Undertake concrete formwork and

 

 

reaper work;

 

 

- Prepare for and lay paving;

 

 

- Undertake repairs to all buildings

 

 

including sheet roofing;

 

 

- Undertake repairs to existing

 

 

brickwork;

 

 

- Undertake minor building

 

 

demolition;

2.  Plumbing and Drainage

Ability to maintain existing plumbing

Demonstrated ability to:

Maintenance

and drainage facilities to WH&S

- Undertake repairs to cisterns,

 

regulations and Agency policy and

basins, water supply lines and

 

procedure requirements.

urinals;

 

 

- Inspect valves

 

 

- Install and maintain sprinkler/

 

 

irrigation systems

3.  Fire Management

An ability to assist in fire prevention

Demonstrated ability to:

 

and fire control.

- Implement reduction in fire fuel

 

 

build up;

 

 

- Use fire fighting equipment

 

 

including pumps and fire

 

 

extinguishers;

 

 

- Use and maintain hydrants and fire

 

 

hose reels;

 

 

- Implement reduction in fire fuel

 

 

build up

 

 

- Possess knowledge of establishing

 

 

and maintaining firebreaks

4.  Backhoe/Front-End

Ability to operate a backhoe or a

Hold a current SafeWork NSW

Loader Operation

tractor with either a backhoe or

approved permit for the operation

 

front-end loader attachment requiring

of a front-end loader, backhoe or

 

a SafeWork NSW Authority permit.

backhoe attachments to a tractor.

5.  Chemical Handling

Knowledge of the safe storage,

Demonstrated knowledge of and

 

handling and use of chemicals.

ability to apply knowledge with

 

 

regard to:

 

 

- WH&S guidelines with regard to

 

 

storage, handling and use of

 

 

chemicals;

 

 

- Materials for the control of domestic

 

 

Pests

 

 

- Herbicides for noxious weeds

 

 

control;

 

 

- Maintenance of water filtration

 

 

and/or purification systems including

 

 

the use of associated

 

 

chemicals.  The employee must be

 

 

certified in each of the areas outlined

 

 

above.

6.  Drive Power Boat (for

Ability to operate Agency powered

Must hold a current Recreational

Centres that have registered

watercraft.

Boating licence where required.

powered water craft)

 

 

7.  Elevated Work Platform

Ability to use an elevated work

Must hold a current SafeWork NSW

(Scaffold) for Centres

platform in a safe and effective

approved permit to operate an

that have this equipment

manner.

Elevated Work Platform.

Additional Requirements

 

 

8.  Administration (General)

Ability to maintain administrative

Demonstrated understanding of the

 

records in relation to plant and other

Agency's administrative systems

 

equipment.

that relate to plant and equipment

 

 

utilisation and an ability to use

 

 

relevant systems.

9.  Basic Cookery

Ability to undertake basic cookery

Demonstrated application of basic

 

in emergency situations or to assist

cookery skills to a level satisfactory

 

Catering Officers.

to the supervisor.

10. Resuscitation

Theoretical knowledge of Cardio

Certification by the Royal Life

 

Pulmonary Resuscitation (CPR) and

Saving Society Australia (RLSSA) to

 

ability to apply both with and without

advanced resuscitation level.

 

oxygen equipment.

 

11.  Chainsaw operation

Ability to utilise and maintain a

Certified ability to:

 

chainsaw in an effective and safe

- Complete an appropriate course of

 

manner.

instruction in chainsaw operation;

 

 

- Undertake chainsaw maintenance

 

 

including sharpening.

12.  Welding

Ability to apply basic welding skills

Certified ability to:

 

 

- Undertake silver and normal

 

 

soldering;

 

 

- Undertake repairs in plastic

 

 

including repairs to canoes;

 

 

- Undertake repairs in aluminium

 

 

including repairs to boats.

13.  Greens maintenance

Ability to maintain greens

Demonstrated:

 

 

- Knowledge and ability to apply

 

 

knowledge of golf course preparation

 

 

and maintenance including green

 

 

keeping.

 

 

- Ability to undertake chemical

 

 

treatment of golf course.

14.  Drive motor vehicle

Ability to meet the requirements

Hold a current Class MR or HR

(large bus)

necessary to drive a Agency bus

drivers licence

 

licensed to carry in excess of 30

 

 

passengers

 

15.  Drive a commercially

Ability to drive a power vessel that

Hold commercial vessel licence

registered power vessel

is registered under the NSW

(Marine Coxswain's licence) where

 

Waterways commercial survey code.

required.

16.  Advanced Road Repairs

Ability to maintain existing road

Demonstrated ability to grade and

 

facilities.

maintain gravel roads including

 

 

gutters, drainage and reforming.

 

Notes:

 

Location Specific Competencies

 

In recognition of the fact that some Centres require Services Officers to possess competencies that are site specific, the following conditions will be applicable:

 

Competency Requirements

 

At sites where facility uniqueness, Centre remoteness or general access conditions dictate, the Agency reserves the right to stipulate which desirable competencies are to be regarded as essential at Level 2 and above. The number of competencies that may be stipulated will not exceed 2 from the following table.

 

Centre or Academy Feature

Competency (or Qualification) Stipulated

Golf Course

Horticulture Certificate III

Extensive Gardens

Horticulture (Turf Management) Certificate II or III

Exclusive Water Access

Drive commercially registered vessel

Bus Exceeding 30 Passengers

Drive Motor Vehicle (Large Bus)

 

In recognition of the fact that some site-specific competencies may involve training and/or certification additional to those training or qualification requirements normally considered to be applicable to Services Officers, employees may be required to demonstrate the ability and willingness to undertake such training in order to acquire the necessary competencies.

 

Schedule 3

 

Assistant Services Officer - Competencies

 

Assistant Services Officer Level 1

 

Competencies marked with an * are essentials. Manager to determine requirements for Assistant Service Officer Level 1 according to Centre requirements.

 

Key Task

Competency Required

Competency/Measurement

1.  Understanding of WH&S*

Perform tasks/duties required at this

Demonstrated ability to follow safe

 

level to WH&S regulations.

work practices consistent with

 

 

appropriate guidelines.

2.  Basic grounds and

Perform duties to WH&S regulations

Demonstrated ability to:

workplace maintenance using

and Agency policy and procedure

- Maintain playing fields including

minor plant

requirements.

marking;

 

 

- Maintain existing gardens

 

 

- Undertake mowing and brush

 

 

cutting using minor plant to

 

 

manufacturers specifications

 

 

including refuelling and usage

 

 

recording

 

 

- Utilise and maintain basic irrigation

 

 

equipment

 

 

- Maintain drainage systems

 

 

including sewer and storm water

 

 

blockages.

3.  Minor building

Perform duties to WH&S regulations.

Demonstrated ability in areas such as:

maintenance

 

- Repairing and maintaining

 

 

flyscreens

 

 

- Maintaining light bulbs and

 

 

fluorescent tubes

 

 

- Building cleaning not covered by

 

 

contracted services (e.g. spillage)

4.  Handling of goods and

Perform duties to WH&S regulations

Demonstrated ability to:

stores

and Agency policy and procedure

- Transport materials and equipment

 

requirements.

- Lift and handle goods and stores in

 

 

a safe manner (manual handling)

5. Awareness of the Agency's

An ability to work in a manner

Policy and guidelines are read,

Child Protection Policy*

consistent with the principles and

understood and are followed.

 

guidelines outlined in this policy.

Agency training in child protection is

 

 

completed.

6.  Work in a manner

Work in a manner consistent with

Equity guidelines are followed.

consistent with equity

equity principles.

 

principles*

 

 

7.  Client liaison*

Present a professional appearance

Demonstrates a consistent level of

 

and manner.

professional appearance and manner

 

 

in all liaison and interaction with

 

 

clients. Comply with Agency uniform

 

 

policies and guidelines.

8.  Work as a member of a

Perform tasks requiring coordination

Constructive contribution to team.

team*

and harmony within a team.

 

9.  Kitchen and dining room

General knowledge of kitchen

Knowledge of and ability in:

duties

operations and an ability to assist

- Basic hygienic food preparation;

 

Catering Officers.

- Hygiene and waste disposal

 

 

processes;

 

 

- Hygienic food storage and handling;

 

 

- Kitchen safety.

 

 

- Fine and other dining room

 

 

procedures.

 

 

- Safe operation of commercial

 

 

dishwashers

 

 

- Handling kitchen cleaning

 

 

chemicals

10.  Maintenance of Minor

Maintain a range of Minor plant to

Demonstrated ability to undertake

Plant

operational level.

routine maintenance to ensure that

 

 

minor plant is maintained in operational condition (e.g. Change

 

 

mower blades).

11.  Receive and handle cash

Receive and reconcile cash

Demonstrated ability to perform tasks including documentation

from clients and visitors

transactions and provide receipts

with accuracy and timeliness.

 

where required.

 

12. Assist in preparing

Undertake household chores

Perform tasks in a hygienic and

and maintaining residential

including making beds, changing and

timely manner.

and client facilities

laundering linen and general

 

 

cleaning.

 

 

 

 

13.  Basic swimming pool

An ability to maintain and supervise

Undertake relevant modules of the

maintenance

a swimming pool to institutional and

TAFE Statement of Attainment

 

small public pool level.

Aquatic Operations, or an equivalent

 

 

qualification.

14.  Control groups of

Ensure orderly and safe crowd

Hold security licence.

visitors to sporting events

control

 

15.  Make and look up

Document bookings for

Ability to operate CIMS or

client bookings

Centre facilities such as

equivalent system.

 

tennis court.

 

16. Drive motor vehicles

Operate general Centre vehicles

Must hold an RTA Class C drivers

 

including recording usage.

licence.

 

Assistant Services Officer Level 2.

 

Officers must possess essential competencies from Level 1 and additional competencies from Level 1 & 2 as determined as being required by the Manager.

 

Key Task

Competency Required

Competency/Measurement

1.  Supervision skills

Direct and oversight the operations

Demonstrate an ability to:

 

of staff performing duties within area

- plan work priorities in a team based

 

of responsibility.

environment;

 

 

- provide clear direction in the

 

 

completion of tasks;

 

 

- monitor the performance of

 

 

accountable staff; and

 

 

- provide training to accountable staff.

 

 

- roster staff equitably.

2.  Large scale laundering

Ensure Centre linen supply is laundered and hygiene

Demonstrate an ability to handle large volumes of linen to ensure

 

continuity and hygiene maintained.

3.  Resuscitation

Theoretical knowledge of Cardio Pulmonary Resuscitation (CPR) and ability to apply both with and without oxygen equipment.

Certification by the Royal Life Saving Society Australia (RLSSA) to advanced resuscitation level.

4.  First aid

Undertake St. John Ambulance Certificate or equivalent.

Certification

5.  Basic swimming pool maintenance.

An ability to maintain and supervise

Undertake relevant modules of the

a swimming pool to institutional and

TAFE Statement of Attainment

 

small public pool level.

Aquatic Operations, or an equivalent

 

 

qualification.

6.  Undertake stock control.

Order stock and maintain

Demonstrate ability to ensure stock is

 

Inventory

adequate and accountable documents

 

 

are maintained.

 

 

 

D. SLOAN, Commissioner

 

 

____________________

 

 

Printed by the authority of the Industrial Registrar.

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