THE SYDNEY MORNING HERALD CLASSIFIED
ADVERTISING CALL CENTRE ENTERPRISE AWARD
INDUSTRIAL
RELATIONS COMMISSION OF NEW SOUTH WALES
Application by the
Federated Clerks' Union of Australia, New South Wales Branch, industrial
organisation of employees.
(No. IRC 4204
of 2001)
|
Before Mr Deputy President Sams
|
12 July 2001
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VARIATION
1. Delete paragraphs (ii) and (iv) of
subclause (a), Basic Salary, of clause 6, Remuneration, of the award published
27 October 2000 (319 I.G.792), as varied, and insert in lieu thereof.
(ii) The rates of pay in
this award include the adjustments payable under the State Wage Case 2001. These adjustments may be offset against:
(A) any
equivalent overaward payments; and/or
(B) award wage
increases since 29 May 1991 other than safety net, State Wage Case, and minimum
rates adjustments.
|
Level
|
Relativity
|
Pre
|
SWC
|
Total
|
Classified Call
Centre
|
Customer
|
|
|
|
SWC 2001
|
2001
|
Base
|
Sales Stream
|
Service
|
|
|
|
$
|
|
Rate
|
|
Stream
|
|
|
|
|
$
|
$
|
|
|
|
5
|
112.50%
|
Weekly: 664.50
|
17.00
|
681.50
|
Incoming plus any 4 of
|
Customer
|
|
|
|
Part-time(p.hr.) 17.48
|
|
17.93
|
Customer Service,
|
Service D
|
|
|
|
Casual (p.hr.) 20.97
|
|
21.51
|
Validity, Retail,
|
|
|
|
|
|
|
|
Canvassing, Switch
|
|
|
4
|
110%
|
Weekly : 650.00
|
17.00
|
667.00
|
Incoming plus
|
Customer
|
|
|
|
Part-time (p.hr.): 17.10
|
|
17.55
|
Canvassing or
|
Service C
|
|
|
|
Casual (p.hr): 20.52
|
|
21.06
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Incoming plus any 2 of
|
|
|
|
|
|
|
|
Customer Service,
|
|
|
|
|
|
|
|
Validity, Retail,
Switch
|
|
|
3
|
107.50%
|
Weekly: 635.60
|
17.00
|
652.60
|
Incoming plus any one
|
Customer
|
|
|
|
Part-time (p.hr): 16.72
|
|
17.17
|
Customer Service,
|
Service B
|
|
|
|
Casual (p.hr) : 20.06
|
|
20.60
|
Validity, Retail,
Switch
|
|
|
2
|
105%
|
Weekly: 621.20
|
17.00
|
638.20
|
Incoming
|
Customer
|
|
|
|
Part-time (p.hr): 16.34
|
|
16.79
|
|
Service A
|
|
|
|
Casual: (p.hr) 19.60
|
|
20.14
|
|
|
|
1
|
100%
|
Weekly: 592.30
|
17.00
|
609.30
|
Validity checking
|
N/A
|
|
|
|
Part-time (p.hr): 15.58
|
|
16.03
|
|
|
|
|
|
Casual (p.hr): 18.69
|
|
19.23
|
|
|
|
Trainee
|
95%
|
Weekly : 563.40
|
15.00
|
578.40
|
Not yet trained
|
Not yet
|
|
|
|
Part-time (p.hr): 14.82
|
|
15.22
|
|
trained
|
|
|
|
Casual (p.hr): 17.78
|
|
18.26
|
|
|
Progression Rules -
Classified Call Centre Sales Stream
Progression
in this stream is based on attainment of competencies in the Classified Call
Centre Sales Skill Functions as described in Schedule A.
Customer Service Stream
Progression
in this stream is based on an annual Performance Review based on factors such
as SII Competency, Admarc Competency, Negotiation Skills, Accuracy and Customer
Relations Skills.
Preference for Skill
Training
Training
opportunities shall be allocated in accordance with the following priorities:
1 Full-time
employees
2 Part-time
employees
3 Casual
employees
Note: See Schedule B
2. Delete subclause (f) of the said
clause 6 and insert in lieu thereof:
f) Shift Allowances
(i) Night Shift
"Night Work"
will mean any shift where more than one-half is performed between the hours of
6.00 p.m. and 6.00 a.m. daily. If employees are required to undertake night
work, a night shift payment of $2.2828
for each hour worked in the shift will be made. For example, an employee that
works a four hour shift that attracts a night shift allowance will be paid an
additional $9.12. A night shift allowance will not exceed $22.82 per day, which
is paid for a 10 hour shift.
(ii) Early Start
If employees are
required to commence work prior to 8.00 a.m. an early start payment of $1.1514
for each hour worked in the shift will be made. For example, an employee that
works a six hour shift that starts at 7.00 a.m. will be paid an additional
$6.90. An early start allowance will not exceed $11.50 per day, which is paid
for a 10 hour shift.
(iii) Late
Finish
If employees are
required to cease work after 6.00 p.m. a late finish payment of $1.9419 for
each hour worked will be made. For example, an employee that works an eight
hour shift that finishes at 7.00 p.m. will be paid an additional $15.53. A late
finish allowance will not exceed $19.41 per day, which is paid for a 10 hour
shift.
Early start and late
finish allowances shall not apply if the employee is entitled to a night shift
payment. Shift allowances are not to be included as part of the overtime
calculation.
3. Delete the subclause (h) of clause 6
and insert in lieu thereof the following.
h) Travelling
Expenses
All reasonable expenses incurred
on company business will be paid. Each
claim is to be supported by a receipt.
Overtime will be paid for
travelling on company business outside ordinary working hours which is in
excess of the time normally occupied by travelling between home and the office.
Where employees are required to
use their motor car by the company on a casual or incidental basis, they shall
be paid an amount of 0.53 cents per kilometre travelled, during such use.
4. This variation shall take effect from
the first full pay period to commence on or after 3 August 2001.
P.
J. SAMS,
D.P.
____________________
Printed by
the authority of the Industrial Registrar.