Making a complaint

If you wish to make a complaint about NSW Trustee and Guardian’s actions you should do the following:

Contact your liaison officer to discuss your concerns
If this does not resolve the problem you can write to or speak to the liaison officer’s supervisor in the Private Management Branch.

If you are still unhappy you can write to the NSW Trustee and Guardian’s Manager, Community Relations.

Asking for a review of NSW Trustee and Guardian’s decision

1. Contact your liaison officer to discuss your concerns about the decision
2. If this does not resolve the problem you can write to or speak to the liaison officer’s supervisor in the Private Management Branch
3. If you are still unhappy you can write to the Manager, Community Relations asking for an internal review of the decision. You must do that within 21 days of the date on which you are told of NSW Trustee and Guardian’s decision.
4. If you are not satisfied with the outcome of the internal review you can seek an independent review by the Administrative Decisions Tribunal. You must do this within 28 days of the letter telling you of the result of the review. Not all of NSW Trustee and Guardian’s decisions are able to be reviewed by the ADT.

• decisions made in accordance with the NSW Trustee and Guardian's functions. The Tribunal cannot review decisions made in accordance with a direction by the Supreme Court of New South Wales
• non-approval by the NSW Trustee and Guardian of the Manager's decision to allow or not allow the managed person to deal with their own estate
• decisions made by the NSW Trustee and Guardian in authorising and directing the Manager.